Whistle Express Car Wash

Manager

• Lead, develop, and coach Maintenance Supervisors and regional technical teams
• Create and implement maintenance programs, standards, and best practices
• Oversee regional budget, parts management, and vendor relationships
• Review and analyze uptime, repair costs, and maintenance KPIs
• Identify systemic issues and drive long-term improvement initiatives
• Partner with Operations, Training, and Safety teams to align on priorities
• Ensure strong execution of maintenance support for new site openings
• Provide escalation support for complex or high-impact equipment failures

Maintenance Support Manager

Technician

• Diagnose and fix mechanical, electrical, and plumbing problems
• Repair or replace defective parts
• Conduct routine checks, service equipment, and perform scheduled preventive maintenance
• Monitor and maintain HVAC, electrical, and other building systems
• Inspect equipment and facilities for safety and code compliance
• Keep detailed records of maintenance activities and repairs
• Respond promptly to urgent maintenance requests
• Manage spare parts and tools
• Cover multiple sites across the technician's market

Maintenance Technician

• Diagnose and fix mechanical, electrical, and plumbing problems
• Repair or replace defective parts
• Conduct routine checks, service equipment, and perform scheduled preventive maintenance
• Monitor and maintain HVAC, electrical, and other building systems
• Inspect equipment and facilities for safety and code compliance
• Keep detailed records of maintenance activities and repairs
• Respond promptly to urgent maintenance requests
• Manage spare parts and tools
• Cover multiple Whistle Express sites across the geographic market

• Diagnose and repair mechanical, electrical, and plumbing problems
• Repair or replace defective parts
• Conduct routine equipment checks and scheduled preventive maintenance
• Monitor and maintain HVAC, electrical, and other building systems
• Inspect equipment and facilities for safety and code compliance
• Document maintenance activities and repairs
• Respond promptly to urgent maintenance requests
• Manage spare parts and tools
• Cover multiple sites across the technician’s geographic market

• Own day-to-day POS support across 450+ sites using DRB, Micrologic, ICS, Sonny’s, and related technologies
• Serve as primary point of contact and escalation for POS issues
• Triage and resolve hardware, software, payments, integrations, and system issues
• Establish consistent support practices and prioritize the support backlog
• Monitor platform performance, identify root causes, and drive improvements
• Maintain system, process, troubleshooting, access, and support documentation
• Support the 24-month phased conversion to a unified POS platform
• Provide POS subject-matter expertise to the conversion team
• Partner with regional and site teams on readiness, training, cutover support, issue resolution, and post-go-live stabilization
• Identify conversion risks and provide recommendations
• Participate in conversion planning, site visits, readiness reviews, go-live support, and follow-up
• Build partnerships across Operations, IT/Business Systems, Finance, Marketing, Customer Service, Project Management, regional leaders, site teams, and vendors
• Communicate support performance, conversion readiness, risks, recurring issues, and results
• Support reporting, CRM capabilities, timekeeping, scheduling, employee-management capabilities, access controls, audit trails, data protection, inventory, parts management, contracts, chargebacks, disputes, and merchant-processing fees
• Improve system performance, processes, documentation, training, and vendor service
• Establish priorities, ownership, escalation paths, and success measures
• Hold vendors and internal partners accountable for resolution and follow-through

Senior Manager, POS Support

• Diagnose and repair mechanical, electrical, and plumbing problems
• Repair or replace defective parts
• Conduct routine checks and scheduled preventive maintenance
• Monitor and maintain HVAC, electrical, and other building systems
• Inspect equipment and facilities for safety and code compliance
• Document maintenance activities and repairs
• Respond promptly to urgent maintenance requests
• Manage spare parts and tools
• Cover multiple sites across the technician’s market

• Diagnose and fix mechanical, electrical, and plumbing problems
• Repair or replace defective parts
• Conduct routine checks, service equipment, and perform scheduled preventive maintenance
• Monitor and maintain HVAC, electrical, and other building systems
• Inspect equipment and facilities for safety and code compliance
• Keep detailed records of maintenance activities and repairs
• Respond promptly to urgent maintenance requests
• Manage spare parts and tools
• Cover multiple sites across the geographic market

• Diagnose and fix mechanical, electrical, and plumbing problems
• Repair or replace defective parts
• Conduct routine checks, service equipment, and perform scheduled preventive maintenance
• Monitor and maintain HVAC, electrical, and other building systems
• Inspect equipment and facilities for safety and code compliance
• Document maintenance activities and repairs
• Respond promptly to urgent maintenance requests
• Manage spare parts and tools
• Cover multiple sites across the technician’s geographic market

Director

• Lead overall operations for 12–20 express carwash sites across the market
• Set expectations, monitor results, and drive performance improvements
• Ensure locations follow operating procedures, safety guidelines, and customer service standards
• Directly manage sites and lead operations for the entire market
• Own full market P&L, including revenue, labor, operating expenses, and profitability
• Review financial results and lead action plans to drive sales, manage costs, and improve margins
• Support membership growth and local marketing initiatives
• Lead, recruit, train, and coach Site Managers, Market Managers, Maintenance Leaders, and Market Trainers
• Build a positive, safe, productive culture focused on teamwork, accountability, and service
• Oversee maintenance performance, repairs, preventative maintenance, equipment care, chemical usage, and facility conditions
• Ensure consistent customer service and resolve customer concerns
• Conduct market tours to review operations, cleanliness, safety, and team performance
• Ensure compliance with safety, environmental, equipment-handling, and chemical-management standards
• Review KPIs, provide feedback, and drive accountability and continuous improvement
• Prepare and present market performance updates to regional or corporate leadership
• Own market-level operational decisions, P&L management, staffing strategy, maintenance performance, and leadership decisions
• Influence capital planning, pricing adjustments, and strategic operational initiatives
• Escalate major capital needs, long-term closures, and significant operational risks

Market Director

• Diagnose and fix mechanical, electrical, and plumbing problems
• Repair or replace defective parts
• Conduct routine equipment checks and scheduled preventive maintenance
• Monitor and maintain HVAC, electrical, and other building systems
• Inspect equipment and facilities for safety and code compliance
• Keep detailed records of maintenance activities and repairs
• Respond promptly to urgent maintenance requests
• Manage spare parts and tools
• Cover multiple sites across the geographic market