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About the role
Key responsibilities & impact- Manage the creation, implementation, and administration of credit and collection policies, procedures, and processes
- Set and manage execution of departmental goals, metrics, and objectives based on corporate initiatives
- Establish guidelines for issuing credit liens to customers
- Ensure workflow adheres to standards, procedures, and regulatory requirements and maintains client/customer service satisfaction
- Manage portfolio to achieve strategic company goals
- Identify target accounting to improve payment habits while increasing sales through security transactions
- Evaluate accounts requiring credit suspension or agency/attorney placement
- Work with the litigation department regarding acceptable promissory notes, settlements, and necessary documentation
- Manage a larger team or multiple small teams through subordinate management and/or supervisory staff
- Travel overnight less than 10% of the time
Requirements
What you’ll need- Typically requires BS/BA in a related discipline
- Generally 7+ years of experience in a related field
- May require certification
- Advanced degree may offset less experience in some disciplines
- 5+ Years of Credit and Collections experience
- Ability to lead, coach and motivate a collections team
- Strong relationship building skills
- Success in driving strong cash collections, improving aging, and managing past due A/R
- Strong customer facing communication and negotiation skills
- Ability to balance customer relationships with credit risk and working capital objectives
- Comfortable using data and KPIs to prioritize work
- Experience managing large, complex, and high-volume customer A/R portfolio
- Hands-on, solutions-oriented leadership style
- Must be able to build credibility with sales and customers, while creating a high-performance collections team culture