Care Navigator – Bilingual

Whitman-Walker

. Provide specialized support to adults presenting with HIV, adherence-related issues, or transferring care to Whitman-Walker Health .

Posted 10/12/2026full-timeWashington • Washington • United StatesJuniorMid-Level💰 $21 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing support and care coordination for individuals with HIV, utilizing motivational interviewing and action planning. Proficient in developing individualized care plans and collaborating with multidisciplinary teams to enhance patient retention and health outcomes.

Highest-signal resume keywords

HIV Outreach and Retention ServicesMotivational InterviewingCare CoordinationBilingual in Spanish or AmharicKnowledge of HIV/AIDS and Substance Abuse

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Care PlanningData DocumentationQuality Improvement ActivitiesRisk Reduction StrategiesHealthcare Information Systems

Soft Skills

EmpathyCommunication SkillsAbility to Work IndependentlyFlexibilityMultitasking

Tools & Technologies

Electronic Medical Record SystemsPopulation Health Platforms

Industry Keywords

Public HealthCommunity HealthRyan White HIV/AIDS ProgramMedicaidHealth Equity

About the role

Key responsibilities & impact

Provide specialized support to adults presenting with HIV, adherence-related issues, or transferring care to Whitman-Walker Health
Build supportive, empathetic, harm-reduction-focused relationships with patients
Meet patients face to face, virtually, and by phone to provide education, counseling, support, and referrals
Partner with community organizations to ensure collaborative service provision without disruption to care
Engage HIV-positive individuals who have fallen out of care and other populations eligible for added support
Accompany patients through Whitman-Walker services and assist with external referrals
Help patients establish healthy support systems and maintain long-term retention in care
Coordinate patient care plans with medical providers, community health workers, behavioral health staff, and other multidisciplinary team members
Use motivational interviewing and action planning in patient interactions
Participate in quality improvement activities to improve health outcomes
Identify patients needing specialty adherence care and encourage appropriate referrals
Make systematic attempts to engage out-of-care patients
Develop individualized care plans and address barriers to retention
Prepare narrative and statistical reports
Maintain accurate records in electronic medical record and other data systems
Follow up with patients who are hospitalized, visit emergency rooms, miss clinic visits or medication refills, or show possible HIV treatment nonadherence
Coordinate with clinicians, medical case managers, behavioral health providers, and other healthcare providers
Document work activities and collect data for weekly, monthly, and annual reports
Perform other assigned duties, including emergency-response tasks

Requirements

What you’ll need

Minimum two or more years of paid work experience providing direct assistance to a diverse population in a public health, healthcare, human services, or other community setting
Bachelor’s degree in psychology, social work, public health, or related field or at least four years of direct experience required
Written and oral fluency in Spanish or Amharic required
Experience with providing HIV and/or STD CTS and HIV outreach, linkage, and retention services preferred
Experience working with an ethnically, culturally and racially diverse work staff preferred
Ability to work harmoniously with diverse groups of individuals required
Knowledge of HIV/AIDS-related illnesses and substance abuse, including current treatment and adherence strategies
Knowledge of risk reduction intervention strategies
Knowledge of chronic health conditions, such as diabetes, hypertension, and heart disease
Knowledge of techniques for assessing patients’ needs, developing risk-reduction and referral plans, identifying resources, making referrals, following up, documenting patient interactions, and proactively supporting patients’ goals
Knowledge of community resources and benefits, including the Ryan White HIV/AIDS Program and Medicaid
Understanding of and sensitivity to individuals with chronic medical conditions, HIV, mental health and substance use issues
Ability to work independently with minimal supervision
Excellent oral and written communication skills
Knowledge of healthcare information systems and ability to adapt to electronic medical record and population health platforms
Analytical skills for accurate, concise and comprehensive reports
Ability to maintain accurate, timely and confidential records
Flexibility to work various shifts, including afternoon, evening and weekend shifts
Commitment to health equity
Ability to comply with HIPAA requirements
Ability to multitask, meet deadlines, and reprioritize
Ability to lift no more than 20 lbs. infrequently

Benefits

Comp & perks

Equal employment opportunity employer
Adherence training and ongoing in-service education
Participation in organizational quality and performance improvement activities