Whitman-Walker

Care Navigator

• Provide specialized, harm-reduction-focused support to adults with HIV, adherence-related issues, or transferring care
• Meet with patients face to face, virtually, and by phone to provide education, counseling, support, and referrals
• Work as part of a multidisciplinary team with medical providers, community health workers, behavioral health staff, and other care team members
• Identify patients needing specialty adherence care and encourage appropriate referrals
• Systematically engage patients who are out of care and refer them to community agencies as needed
• Guide patients through Whitman-Walker and external services as a patient representative and advocate
• Make regular patient contact and develop individualized care plans supporting treatment adherence and long-term retention
• Identify and address barriers to retention and gaps in care
• Follow up with hospitalized patients, ER visitors, missed clinic visits, missed medication refills, or potentially non-adherent patients
• Coordinate with clinicians, case managers, behavioral health providers, and other healthcare providers
• Maintain accurate records in EMR and other data systems
• Prepare narrative, statistical, weekly, monthly, and annual reports
• Maintain a current resource list of community service organizations
• Participate in quality improvement activities, adherence training, and ongoing education
• Follow Whitman-Walker policies and procedures, including HIPAA requirements
• Perform other duties as assigned, including emergency-response tasks

Bilingual

• Register, schedule, and reschedule dental patients in eCW and dental software
• Update patient demographic, insurance, consent, and appointment information
• Provide patient portal access and assistance
• Explain Whitman-Walker services, appointment requirements, and community resources
• Upload, label, and provide patient documents and correspondence
• Verify commercial and public dental insurance eligibility and update claim data
• Create and send telephone encounters to public benefits and billing departments
• Complete, track, and resubmit dental prior authorizations
• Contact patients for additional insurance information and documentation
• Assemble dental treatment and referral documents and communicate with specialty offices
• Collect and post co-pays, balances, and other out-of-pocket payments; maintain cash drawer and payment log
• Monitor and respond to electronic communications
• Notify patients about provider availability and explain no-show policies
• Arrange interpreter services using available language-access resources
• Participate in quality and performance improvement activities while maintaining HIPAA compliance and data integrity

Care Navigator

Dental Services Rep, Bilingual – Apprentice