Care Navigator

Whitman-Walker

. Provide specialized, harm-reduction-focused support to adults with HIV, adherence-related issues, or transferring care .

Posted 10/3/2026full-timeWashington • Washington • United StatesJuniorMid-Level💰 $20 - $25 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing harm-reduction support and patient advocacy for individuals with HIV, while effectively coordinating care with multidisciplinary teams and maintaining accurate health records. Proficient in developing individualized care plans and addressing barriers to treatment adherence.

Highest-signal resume keywords

HIV/AIDS KnowledgePatient AdvocacyCommunity Resource CoordinationElectronic Medical Records (EMR)Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Needs AssessmentRisk-Reduction PlansAdherence StrategiesStatistical ReportingHealthcare Information SystemsLinkage and Retention ServicesChronic Health Conditions KnowledgeQuality Improvement ActivitiesHIPAA ComplianceEmergency Response Tasks

Soft Skills

Cultural CompetencyFlexibilityIndependenceAnalytical SkillsInterpersonal Skills

Industry Keywords

Ryan White HIV/AIDS ProgramPublic HealthHuman ServicesCommunity HealthDiverse Populations

About the role

Key responsibilities & impact

Provide specialized, harm-reduction-focused support to adults with HIV, adherence-related issues, or transferring care
Meet with patients face to face, virtually, and by phone to provide education, counseling, support, and referrals
Work as part of a multidisciplinary team with medical providers, community health workers, behavioral health staff, and other care team members
Identify patients needing specialty adherence care and encourage appropriate referrals
Systematically engage patients who are out of care and refer them to community agencies as needed
Guide patients through Whitman-Walker and external services as a patient representative and advocate
Make regular patient contact and develop individualized care plans supporting treatment adherence and long-term retention
Identify and address barriers to retention and gaps in care
Follow up with hospitalized patients, ER visitors, missed clinic visits, missed medication refills, or potentially non-adherent patients
Coordinate with clinicians, case managers, behavioral health providers, and other healthcare providers
Maintain accurate records in EMR and other data systems
Prepare narrative, statistical, weekly, monthly, and annual reports
Maintain a current resource list of community service organizations
Participate in quality improvement activities, adherence training, and ongoing education
Follow Whitman-Walker policies and procedures, including HIPAA requirements
Perform other duties as assigned, including emergency-response tasks

Requirements

What you’ll need

Minimum two or more years of paid work experience providing direct assistance to a diverse population in public health, healthcare, human services, or other community settings
Bachelor's Degree in psychology, social work, public health, or related field, or at least four years of direct experience
Experience with HIV and/or STD CTS and HIV outreach, linkage, and retention services preferred
Experience working with an ethnically, culturally, and racially diverse work staff preferred
Ability to work harmoniously with diverse groups of individuals required
Knowledge of HIV/AIDS-related illnesses and substance abuse, including current treatment and adherence strategies
Knowledge of chronic health conditions, including diabetes, hypertension, and heart disease
Knowledge of patient needs assessment, risk-reduction and referral plans, community resources, and documentation
Knowledge of Ryan White HIV/AIDS Program and Medicaid
Excellent oral and written communication skills
Knowledge of healthcare information systems and ability to adapt to electronic medical records and population health platforms
Analytical skills for accurate, concise, and comprehensive reports
Ability to maintain accurate, timely, and confidential records
Flexibility to work afternoon, evening, and weekend shifts
Commitment to health equity
Ability to work independently with minimal supervision
Ability to lift no more than 20 lbs. infrequently
Written and verbal competency

Benefits

Comp & perks

Adherence training and ongoing in-service education
Equal employment opportunity and accommodation support in the application process