Dental Services Rep, Bilingual – Apprentice

Whitman-Walker

. Register, schedule, and reschedule dental patients in eCW and dental software .

Posted 9/23/2026full-timeUnited StatesEntry Level💰 $21 - $26 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in dental patient management, including scheduling, insurance verification, and HIPAA compliance, while providing exceptional communication and support to diverse patient populations.

Highest-signal resume keywords

Dental Patient ManagementHIPAA ComplianceFluency in Spanish or AmharicECW Software ProficiencyInsurance Verification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Dental TerminologyPatient SchedulingInsurance Eligibility VerificationPrior Authorization ProcessingPayment CollectionRecord KeepingData Integrity MaintenanceElectronic Communication ManagementDocument ManagementQuality Improvement Participation

Soft Skills

Excellent Oral CommunicationExcellent Written CommunicationAbility to Work IndependentlyFlexibilityInterpersonal Skills

Tools & Technologies

ECW SoftwareMicrosoft Office

Industry Keywords

Dental ServicesLGBTQIA+ Community ExperienceHIV Care ExperiencePatient Portal AccessCommunity Resources

About the role

Key responsibilities & impact

Register, schedule, and reschedule dental patients in eCW and dental software
Update patient demographic, insurance, consent, and appointment information
Provide patient portal access and assistance
Explain Whitman-Walker services, appointment requirements, and community resources
Upload, label, and provide patient documents and correspondence
Verify commercial and public dental insurance eligibility and update claim data
Create and send telephone encounters to public benefits and billing departments
Complete, track, and resubmit dental prior authorizations
Contact patients for additional insurance information and documentation
Assemble dental treatment and referral documents and communicate with specialty offices
Collect and post co-pays, balances, and other out-of-pocket payments; maintain cash drawer and payment log
Monitor and respond to electronic communications
Notify patients about provider availability and explain no-show policies
Arrange interpreter services using available language-access resources
Participate in quality and performance improvement activities while maintaining HIPAA compliance and data integrity

Requirements

What you’ll need

Associate degree or 2 years of equivalent work experience required
1-3 years of experience in health care or dental services preferred
Fluency in dental terminology preferred
Fluency in written and oral Spanish or Amharic required
One-year of experience working with LGBTQIA+ communities preferred
One year of experience working with people living with HIV or issues related to HIV care preferred
Ability to work independently with minimal supervision and learn quickly
Excellent oral and written communication skills
Knowledge of HIPAA laws and regulations
Knowledge of eCW and computer software programs for dental services
Knowledge of Microsoft Office products
Ability to maintain accurate, timely, and confidential records
Flexibility to work afternoon/evening shifts, weekends, organization events, and various locations as necessary
Ability to lift no more than 20 lbs. infrequently
Standing and sitting for long periods; extended computer use and telephone engagement

Benefits

Comp & perks

Work from home during inclement weather
No more than 20 lbs. lifting requirement
Normal office environment
Flexibility to work various shifts and locations as necessary