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Whizz

Virtual Customer Service Representative

Whizz

. Support customers visiting Whizz locations remotely through a live video connection .

Posted 11/7/2026full-timeRemote • Peru, Colombia, Panama, Bolivia, Ecuador, ParaguayJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support and sales capabilities, with proficiency in both Spanish and English. Skilled in using CRM systems and productivity tools to enhance customer interactions and maintain high satisfaction levels.

Highest-signal resume keywords
Fluent SpanishFluent English (C1 - C2 Level)Customer Support ExperienceSales TechniquesCRM Systems Proficiency

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer SupportSalesAccount CreationTroubleshootingSubscription Management
Soft Skills
Clear CommunicationMultitaskingOrganizational SkillsRelationship BuildingCustomer Satisfaction Focus
Tools & Technologies
CRM SystemsProductivity ToolsLive Video Connection
Industry Keywords
Retail EnvironmentService RequestsCustomer ObjectionsHigh-Speed InternetHeadset

About the role

Key responsibilities & impact
  • Support customers visiting Whizz locations remotely through a live video connection
  • Guide customers, answer questions, and resolve common service requests via a monitor installed at locations
  • Help new customers choose bikes, batteries, accessories, and services
  • Explain bike features, subscription plans, and pricing
  • Assist with sign-ups, account creation, and payments
  • Use sales techniques to convert potential customers into subscribers
  • Support existing customers with subscription questions, payments, and account issues
  • Troubleshoot basic bike or service issues remotely
  • Coordinate service requests and follow-ups with the operations team
  • Address customer concerns and objections while maintaining high customer satisfaction
  • Communicate clearly, accurately, and in a friendly manner
  • Coordinate with internal teams via chat and messaging tools
  • Build trust and long-term relationships with the rider community

Requirements

What you’ll need
  • Native or fluent Spanish
  • Fluent English (C1 - C2 level)
  • 2+ years of experience in customer support, sales, or call center roles
  • Comfortable working on camera and assisting customers via live video throughout the day
  • Ability to multitask and stay organized in a fast-paced environment
  • Comfortable using CRM systems and productivity tools
  • High-speed internet connection, and headset
  • Previous on-site experience in a retail environment is considered an advantage.

Benefits

Comp & perks
  • Competitive salary.
  • Remote work flexibility.
  • Collaborative and innovative work environment.