Whizz

Sales

• Efficiently handle a large number of calls, ensuring a high level of service
• Proactively provide in-depth details about the company's electric bikes
• Arrange appointments and manage deliveries
• Address customer concerns and objections diligently, ensuring their satisfaction and trust in the company's services
• Use proven selling techniques to turn potential customers into loyal clients

Sales Representative, Hindi / Punjabi Speaker

Full-stack Engineer

• Own the architecture and technical roadmap of all Whizz systems.
• Review every pull request before merge and keep a clear review standard.
• Design and maintain the database architecture across MySQL and PostgreSQL.
• Own Docker images, deployments and environments.
• Drive AI-assisted development across the team: agent instructions, prompts, rules for reviewing AI-generated code.
• Turn product requirements into technical tasks and mentor backend, frontend and mobile developers.
• Lead incident response and ship root-cause fixes.

Tech Lead, Russian Speaker

Customer Support

• Help customers choose the right bike, battery, accessories, and services
• Explain bike features, subscription plans, and pricing
• Assist customers with signing up, creating accounts, and completing payments
• Use sales techniques to convert potential customers into subscribers
• Support existing customers with subscription questions, payments, and account issues
• Troubleshoot basic bike or service issues remotely
• Coordinate service requests and follow-ups with the operations team
• Address customer concerns and objections while maintaining high customer satisfaction
• Provide clear, accurate, and friendly customer communication
• Coordinate with internal teams via chat and messaging tools to resolve customer requests
• Build trust and long-term relationships with the rider community
• Support customers visiting Whizz locations remotely through live video connections

Sales Representative, Hindi / Punjabi Speaker

Tech Lead, Russian Speaker

Virtual Customer Service Representative, Hindi, Punjabi Speaker