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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing and executing comprehensive learning strategies, managing Learning Management Systems, and leveraging data analytics to enhance employee development and training effectiveness. Strong leadership skills in coaching and developing learning professionals while fostering cross-functional collaboration.
Highest-signal resume keywords
Learning Strategy DevelopmentLearning Management System (LMS) OversightAdult Learning PrinciplesData Analytics for Learning ImprovementTeam Leadership and Coaching
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Learning StrategyOnboarding ProgramsEmployee Development InitiativesInstructional Design MethodologiesLearning Evaluation FrameworksLearning AnalyticsProject ManagementPerformance Metrics AnalysisAutomation ToolsAI-Powered Learning Tools
Soft Skills
CommunicationCross-Functional CollaborationAnalytical Problem-Solving
Tools & Technologies
Learning Management System (LMS)Learning Technology EcosystemAI Tools
Industry Keywords
Learning & DevelopmentTrainingLearning OperationsQuality Assurance PracticesTrainer Certification Processes
About the role
Key responsibilities & impact- Define and execute a comprehensive learning strategy and roadmap aligned with Membership Services priorities
- Oversee scalable programs covering new hire onboarding, continuing education, product readiness, systems training, and employee development
- Lead, coach, and develop a team of learning professionals
- Oversee the Learning Management System and broader learning technology ecosystem
- Leverage automation, AI-powered tools, and emerging technologies to enhance learning and scale delivery globally
- Guide engaging, accessible, and performance-based learning experiences using adult learning principles and modern instructional design methodologies
- Establish learning standards, trainer certification processes, and quality assurance practices across internal teams and global BPO partners
- Establish learning KPIs, reporting frameworks, and evaluation processes tied to business outcomes
- Use learning analytics and operational performance data to identify improvements and demonstrate impact
- Partner with Membership Services leadership and Operations, Quality, Knowledge Management, HR, Product, and Technology teams
- Identify capability gaps, prioritize learning initiatives, and lead training readiness efforts supporting business needs, organizational change, and global growth
Requirements
What you’ll need- 6+ years of experience in Learning & Development, Training, Learning Operations, or a related field
- 2+ years of direct people management experience
- Experience developing and executing learning strategies, onboarding programs, and ongoing employee development initiatives
- Experience leading, coaching, and developing learning professionals
- Experience managing or overseeing Learning Management Systems (LMS), including platform administration, governance, reporting, and optimization
- Strong understanding of adult learning principles, instructional design methodologies, and learning evaluation frameworks
- Analytical and problem-solving skills using learning data, employee performance metrics, and operational insights
- Strong project management, communication, and cross-functional collaboration skills
- Strong commitment to embracing and leveraging AI tools in day-to-day tasks
- For Ireland candidates: must be authorized to work in Ireland and prepared to work from the designated office location as required
Benefits
Comp & perks- Locally applicable benefits programs
- Equal opportunity and inclusive work environment