Core & Platform Engineer

Wifinity

. Own and resolve high-impact incidents escalated from L1/L2 teams, including root cause analysis and post-incident reviews .

Posted 11/7/2026full-timeRemote • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in incident resolution, network configuration, and monitoring, with a strong focus on LAN/WAN/WiFi technologies and security platforms. Capable of contributing to solution design and collaborating with cross-functional teams to meet strategic business objectives.

Highest-signal resume keywords

Incident ResolutionNetwork ConfigurationLAN/WAN/WiFi ExpertiseRouting Protocols (BGP, OSPF)Security Platforms (Fortigate, RADIUS)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incident ResolutionNetwork ConfigurationLAN/WAN/WiFiRouting ProtocolsBGPOSPFMonitoring PlatformsAutomation/Scripting (Python, Bash)Cloud Networking (AWS, Azure)Diagnostic Tools (Wireshark, SNMP, Syslog)

Soft Skills

MentoringCollaborationProblem-SolvingCommunication

Tools & Technologies

FirewallsSD-WANGPONTicketing SystemsMonitoring Platforms

Certifications & Qualifications

CCNPCWNAITIL Foundation

Industry Keywords

NOCISPTelecomsRFCCABBOMSLAService Design

Tech Stack

Tools & technologies

AWSAzureCloudFirewallsPython

About the role

Key responsibilities & impact

Own and resolve high-impact incidents escalated from L1/L2 teams, including root cause analysis and post-incident reviews
Lead configuration, monitoring, and maintenance of firewalls, SD-WAN, GPON, routing, and WiFi platforms
Review and implement complex RFCs in alignment with CAB processes and minimal disruption
Maintain detailed records of incidents, resolutions, and network changes
Contribute to internal knowledge bases and mentor junior staff
Identify systemic issues and propose improvements to tooling, workflows, and monitoring thresholds
Own workstreams for Product Operations and Platform standards
Represent Network Operations within the Architecture Board
Participate in an on-call rota of one in four to six weekends for out-of-hours technical escalations
Collaborate with sales and solution architects to scope and design network solutions for new opportunities
Provide technical input into customer proposals, including BOMs, SLAs, and service design documentation
Provide technical input on internal and external high- and low-level design documentation
Attend customer meetings for technical discovery and solution alignment
Work with the physical delivery team to implement complex customer-specific configurations
Handle complex customer and internal queries, problems, and incidents
Deliver set targets aligned with strategic business objectives
Undertake other duties aligned to the scope and level of the role

Requirements

What you’ll need

Minimum 5 years in a NOC or ISP/Telecoms environment, with proven success in incident resolution and escalation handling
Experience supporting pre-sales engagements and contributing to solution design
Deep understanding of LAN/WAN/WiFi
Knowledge of routing protocols including BGP and OSPF
Knowledge of security platforms such as Fortigate and RADIUS
Familiarity with monitoring platforms, ticketing systems, and diagnostic tools such as Wireshark, SNMP, and syslog
Exposure to cloud networking including AWS and Azure is a plus
Exposure to automation/scripting including Python and Bash is a plus
CCNP, CWNA, ITIL Foundation, or vendor-specific certifications are desirable
Successful applicant must complete a satisfactory basic DBS check

Benefits

Comp & perks

Enhanced annual leave scheme starting at 25 days
Additional holiday entitlement awarded through length of service
Remote-first working environment
Greater flexibility and support for a healthy work-life balance