Wifinity

Field Engineer

• Support customer sites across a territory roughly within a 50-mile radius of Maidstone
• Troubleshoot network and client device issues onsite, both technical and physical
• Collaborate with Customer Service, Technical Support, and Installation teams to diagnose, resolve, and activate sites
• Perform network performance analysis, compile reports, and respond to monitoring alerts
• Conduct scheduled maintenance and respond to live break-fix faults in the field
• Carry out wireless surveys, Wi-Fi optimisation, and support compliance with installation standards
• Provide technical services for infrastructure installation, including cabling, fibre, cabinets, and switches
• Commission remote sites onto the Wifinity core network, including circuits, radio links, fibre distribution, access points, and switches
• Audit installation quality and act as handover acceptance from installation teams
• Create and execute test procedures for cabling, fibre, wireless coverage, and products
• Investigate and repair faults while liaising with management and relevant stakeholders
• Maintain accurate records of changes and integrate new hardware/services into monitoring systems
• Maintain workflow process reports and provide technical support
• Ensure safe working conditions and compliance with Health & Safety standards
• Train and support Field Engineering staff where appropriate
• Onboard devices, create device groups/networks/zones, synchronise devices, and edit port configurations
• Upgrade switch firmware locally and via remote protocols
• Verify router firmware versions, DHCP leases, ARP entries, IP neighbours, IP pools, VLANs, and bridges
• Run diagnostics such as ping and IP scans and configure DHCP options

Field Operations Engineer

Accountant

• Deliver accurate and timely financial reporting
• Prepare, review and post journals for monthly management accounts
• Own the monthly revenue recognition process, reviewing project and contract data, accrued and deferred revenue, associated gross margin and discrepancies
• Review overhead, revenue and gross margin variances and explain project profitability
• Prepare monthly balance sheet and control account reconciliations with accounts receivable and accounts payable teams
• Support VAT return preparation and resolve reconciling differences
• Maintain the fixed asset register and post monthly depreciation
• Support the annual external audit by preparing schedules and evidence, responding to queries and coordinating business inputs
• Provide business partnering support and concise analysis for commercial and financial decisions
• Support finance systems and automation for project accounting and reporting
• Deliver agreed objectives, support the finance team during peak periods and undertake aligned duties

Field Operations Engineer

Management Accountant