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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in network troubleshooting, installation, and maintenance, with a strong focus on customer service and technical support. Proficient in using various networking tools and technologies to ensure optimal performance and compliance with industry standards.
Highest-signal resume keywords
Field Network Engineering ExperienceProficiency in Network TroubleshootingExperience with Ruckus, Cambium, and MikroTikCCNA-Level Networking KnowledgeAbility to Configure Switches via CLI
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Network Performance AnalysisWireless SurveysWi-Fi OptimisationCabling and Fibre InstallationSwitch ConfigurationPacket Capture and AnalysisDHCP ConfigurationFluke TestingWi-Fi Analysis TestingFibre Splicing
Soft Skills
Strong Written and Verbal CommunicationCustomer Service AbilityFlexible Team PlayerIndependent Work EthicAttention to Detail
Tools & Technologies
NetBoxCnMaestroWiresharkEkahauOTDRSupermicro ServersESXiVirtual MachinesMikroTik Cloud-Hosted RouterMonitoring Systems
Certifications & Qualifications
Full UK Driving LicenseBasic DBS Check
Industry Keywords
Health & Safety Compliance3G/4G/5G UnderstandingGPONADSL/VDSL/PPPoEWifinity Services
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Support customer sites across a territory roughly within a 50-mile radius of Maidstone
- Troubleshoot network and client device issues onsite, both technical and physical
- Collaborate with Customer Service, Technical Support, and Installation teams to diagnose, resolve, and activate sites
- Perform network performance analysis, compile reports, and respond to monitoring alerts
- Conduct scheduled maintenance and respond to live break-fix faults in the field
- Carry out wireless surveys, Wi-Fi optimisation, and support compliance with installation standards
- Provide technical services for infrastructure installation, including cabling, fibre, cabinets, and switches
- Commission remote sites onto the Wifinity core network, including circuits, radio links, fibre distribution, access points, and switches
- Audit installation quality and act as handover acceptance from installation teams
- Create and execute test procedures for cabling, fibre, wireless coverage, and products
- Investigate and repair faults while liaising with management and relevant stakeholders
- Maintain accurate records of changes and integrate new hardware/services into monitoring systems
- Maintain workflow process reports and provide technical support
- Ensure safe working conditions and compliance with Health & Safety standards
- Train and support Field Engineering staff where appropriate
- Onboard devices, create device groups/networks/zones, synchronise devices, and edit port configurations
- Upgrade switch firmware locally and via remote protocols
- Verify router firmware versions, DHCP leases, ARP entries, IP neighbours, IP pools, VLANs, and bridges
- Run diagnostics such as ping and IP scans and configure DHCP options
Requirements
What you’ll need- Full UK driving license
- Previous experience in a field engineer / field network engineer role
- Willingness to travel and stay overnight across the UK to meet business needs
- Participation in an on-call rota
- Strong written, verbal, and ICT skills; able to maintain accurate systems and reports
- Experience in client-facing roles with proven customer service ability
- Flexible team player, able to work independently to deadlines
- Proficient in using NetBox to locate site/device information and identify services used at a location
- Experience with Ruckus, Cambium, and MikroTik
- Ability to configure switches via CLI, including switch stacks, tagged VLANs, PVIDs, and MAC/LLDP tables
- Ability to use cnMaestro to assign switches to groups, edit port configurations, and check uptime/resource health
- Ability to create WLAN/AP groups and registration rules and move APs between zones on network controllers
- Proficiency with Fluke, OTDR, Ekahau, and Wi-Fi analysis testing tools
- Experience with fibre splicing, internal/external cabling, radio link installation, duct rodding, and telephony cabling
- Understanding of 3G/4G/5G, GPON, ADSL/VDSL/PPPoE
- Understanding of Wifinity services including Home Networking, Onboarding journey, and hotspot
- Packet capture and analysis using Wireshark and MikroTik
- Experience accessing and troubleshooting via virtual machines, including Ubuntu
- Experience creating Supermicro servers, loading ESXi, installing MikroTik cloud-hosted router images, and configuring VM settings
- CCNA-level networking knowledge
- Satisfactory completion of a basic DBS check
Benefits
Comp & perks- Enhanced annual leave scheme starting at 25 days
- Additional holiday entitlement awarded through length of service
- Remote-first working environment
- Greater flexibility and support for a healthy work-life balance