Associate Client Success Director

Wiland

. Serve as the primary Client contact within the Wiland organization .

Posted 11/10/2026full-timeRemote • United StatesLead💰 $59,000 - $73,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management, revenue forecasting, and sales strategies, with a strong focus on client satisfaction and retention. Proficient in utilizing Microsoft software and Salesforce for effective communication and client service.

Highest-signal resume keywords

Client Relationship ManagementSales SkillsRevenue ForecastingMicrosoft Software ProficiencySalesforce Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales SkillsRevenue ForecastingClient Development PlansUp-SellingCross-SellingClient Maturity Cycle ManagementDirect Marketing ExperienceList Circulation ExperienceCustomer Service Management SoftwareResearch Capabilities

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationProblem-Solving SkillsTeam CollaborationDetail-Oriented

Tools & Technologies

SalesforceMicrosoft Software ProductsCustomer Service Management Software

Industry Keywords

Direct MarketingClient SatisfactionRevenue GoalsClient RetentionIndustry Expertise

About the role

Key responsibilities & impact

Serve as the primary Client contact within the Wiland organization
Meet or exceed revenue goals for an assigned book of Clients
Ensure Client satisfaction and retention
Maintain regular communications with Clients and understand their business goals and metrics
Create Client development plans to meet Client needs and grow revenues
Understand Wiland’s complete suite of products and services and how they benefit Clients
Select models and deliver recommendations or proposals
Manage all revenue for assigned Clients
Up-sell and cross-sell to existing Clients
Strategize with Clients and develop industry expertise
Prepare and present order recommendations using approved Wiland methods
Move Clients through the Client “Maturity Cycle”
Forecast monthly and quarterly progress toward sales and revenue goals
Travel minimally to Client offices and industry events when required

Requirements

What you’ll need

Bachelor’s degree or equivalent work experience
2+ years experience in the direct marketing industry preferred
2+ years list circulation or client service experience preferred
2+ years experience with Microsoft software products and research capabilities on the Internet
2+ years proven sales skills including up-selling and cross-selling
Ability to effectively develop and maintain a quarterly sales/revenue forecast
Experience in Salesforce or equivalent contact management tool desired
Excellent written and verbal communication skills
Exceptional problem-solving skills and ability to take initiative
Strong PC skills, including proficiency with Microsoft software products and research capabilities on the Internet
Ability to work well in a team environment with little direct supervision
Knowledge and experience using customer service management software
Residency in AR, AZ, CO, FL, GA, IA, IN, KS, MA, MI, MO, NC, NE, NH, OH, OK, PA, TX, VA, or WY
Must be a US citizen or authorized to work in the United States
Extremely detail-oriented applicants only

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Flexible Spending Account
Basic and Voluntary Life/AD&D Insurance
Short & Long-Term Disability
401(k) Retirement Savings Plan with company match
Paid Parental Leave
Flexible Time Off (FTO)
14 Designated Company Holidays
Variable compensation component