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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading fulfilment operations and logistics performance across major US retailers, with a strong focus on P&L accountability and operational efficiency. Proven ability to build scalable processes and lead cross-functional teams to drive continuous improvement and enhance customer experience.
Highest-signal resume keywords
US Operations LeadershipWalmart Fulfilment Experience3PL Relationship ManagementP&L AccountabilityCross-Functional Project Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Fulfilment OperationsLogistics PerformanceInventory ManagementVendor ComplianceProcess AutomationPerformance Standards SettingFinancial AcumenSupply Chain CoordinationProcurement ManagementKPI Management
Soft Skills
Executive-Level CommunicationTeam LeadershipCoaching and DevelopmentPartner ManagementMotivational Skills
Tools & Technologies
Supply Chain ToolsLogistics SoftwarePerformance Management Systems
Industry Keywords
DTCOmni-ChannelConsumer BrandsBeauty IndustryRetail Operations
About the role
Key responsibilities & impact- Lead fulfilment operations across the United States
- Own operational performance across DTC, Amazon and major US retailers, including Walmart and Target
- Act as senior partner to the US 3PL and logistics network
- Deliver performance across OTIF, dispatch SLAs, carrier delivery, inventory accuracy, display builds, pipefills, chargebacks and on-shelf availability
- Define the regional customer experience strategy and lead systemic improvements
- Set performance standards and conduct business reviews with the Operations team and 3PL partners
- Run SLA reviews and QBRs, hold partners accountable, and drive continuous improvement
- Own US fulfilment KPIs across the P&L and balance sheet
- Lead logistics partner negotiations and margin improvement initiatives
- Build scalable processes, automation and efficiency; implement tooling upgrades
- Lead cross-functional projects involving retailer expansion, new channels, pipefill/display moments and strategic initiatives
- Coordinate Supply Chain, Retail, Tech, Finance and CX dependencies
- Work with global supply planning teams on stock availability, replenishment and inventory health
- Lead procurement efforts aligned with global procurement strategy
- Manage product quality and production process issues with US suppliers
- Lead and develop a US Operations team of two, including hiring, coaching and capability building
Requirements
What you’ll need- 7+ years experience in US Operations / Fulfilment leadership roles
- Deep Walmart & Target fulfilment experience including vendor compliance
- Proven track record leading 3PL relationships and logistics performance
- Strong financial acumen with P&L accountability
- Experience in high-growth, omni-channel consumer brands, ideally beauty/personal care
- Proven experience managing relationships and performance for large retailers in the US
- Ability to operate both strategically and hands-on in a scaling environment
- Excellent partner management and clear executive-level communication skills
- Strong people leader able to coach, motivate and develop teams
Benefits
Comp & perks- Compensation and benefits details are provided on Unilever's careers site
- Opportunity to work for Wild, part of the Unilever family
- Hybrid work arrangement with 3 days per week in the Manhattan, NYC office