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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in coordinating the delivery of educational content solutions while effectively communicating technical concepts to diverse audiences. Proficient in problem-solving, time management, and maintaining documentation to enhance customer satisfaction.
Highest-signal resume keywords
Customer Service OrientationProblem-Solving SkillsBasic Proficiency in SpreadsheetsFamiliarity with CRM PlatformsExperience in SaaS or Subscription-Based Business
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Bachelor's DegreeSpreadsheetsDocumentation MaintenanceProcess ImprovementTechnical Troubleshooting
Soft Skills
Attention to DetailTime ManagementPrioritizationCommunication Skills
Tools & Technologies
CRM PlatformsSalesforce
Industry Keywords
Higher EducationEbooksCoursewareContent SolutionsClient Training
About the role
Key responsibilities & impact- Coordinate end-to-end delivery of ebooks, courseware, and content solutions for higher education accounts
- Partner with internal teams and external stakeholders on implementation, onboarding, and configuration
- Troubleshoot technical issues during implementation and post-launch
- Escalate issues and coordinate resolutions with the appropriate teams
- Support client training and communicate platform functionality and best practices to instructors and administrators
- Maintain documentation for implementation processes and common troubleshooting steps
- Identify and recommend process improvements to strengthen customer satisfaction and product usage
Requirements
What you’ll need- Bachelor's degree in business, communications, or a related field
- Minimum 1 year of experience in a customer service, account management, sales support, or client-facing role
- Basic proficiency in spreadsheets (Excel/Google Sheets)
- Strong problem-solving skills with attention to detail and a customer-service orientation
- Comfortable explaining technical concepts to non-technical audiences
- Strong time management and prioritization skills
- Ability to maintain a calendar and inbox that prioritizes meetings and responses with the highest urgency
- Completes work with a limited degree of supervision and can act as an informal resource for less experienced associates
- Prior experience in a SaaS or subscription-based business is a plus
- Familiarity with CRM platforms (Salesforce preferred)
- Must attach a resume/CV when applying
Benefits
Comp & perks- Meeting-free Friday afternoons for heads-down work and professional development
- Professional development opportunities
- Employee programs supporting community, learning, and growth
- Comprehensive benefits package
- Competitive compensation
- Reasonable accommodation for applicants and employees with disabilities