Wiley

Customer Success Manager

• Coordinate end-to-end delivery of ebooks, courseware, and content solutions for higher education accounts
• Partner with internal teams and external stakeholders on implementation, onboarding, and configuration
• Troubleshoot technical issues during implementation and post-launch
• Escalate issues and coordinate resolutions with the appropriate teams
• Support client training and communicate platform functionality and best practices to instructors and administrators
• Maintain documentation for implementation processes and common troubleshooting steps
• Identify and recommend process improvements to strengthen customer satisfaction and product usage

Customer Success Coordinator

Editor

• Organize the peer-review process and editorial decision-making from manuscript submission through acceptance and export to production
• Evaluate and triage submitted manuscripts
• Select reviewers
• Assess reviewer reports and revised submissions
• Make final decisions, including acceptance or referral and transfer to relevant sister journals
• Collaborate daily with international colleagues as an active member of a global editorial team
• Interact online with authors, reviewers, and researchers worldwide
• Strategically acquire new journal content, including commissioning invited articles and planning special issues or series
• Contribute to cross-functional and cross-departmental workflow optimization workgroups
• Gain on-the-job experience across scholarly publishing

Assistant Editor

Content Marketing Manager

• Independently author sections, challenge activities, labs, and other content types
• Take ownership of assigned projects or titles and serve as lead author on one or more titles
• Maintain a backlog of improvements for engineering titles
• Contribute strategy and roadmap ideas to Leads or Senior Managers
• Ensure project or title quality in collaboration with the project manager
• Speak at conferences and publish research papers, articles, webinars, and blog posts
• Collaborate with development colleagues to define and develop interactive tools
• Create modern web-based content with interactive learning questions and animations across engineering topics
• Oversee external authoring projects, including evaluating proposals, training authors on the zyBooks platform, and reviewing content for quality and guideline adherence
• Maintain and improve existing content
• Collaborate with engineering colleagues to develop interactive tools
• Collaborate with marketing and sales on demos, instructor feedback, and special requests

Content Author – Engineering

• Prepare SCA monthly, quarterly, annual, and ad hoc performance reports
• Generate and distribute monthly communications and deadline reminders
• Identify journals with active SI programs lacking current-quarter submissions or acceptances and follow up with SCA leads
• Configure and organize SI submission reports
• Maintain data quality in Curate and other relevant systems
• Track and report on cross-journal collections
• Arrange team meetings, new-hire training, and team-building sessions
• Coordinate transfers, contact updates, and system access requests
• Maintain the SCA Teams channel and SharePoint sites
• Update the team organizational chart and track engagement activities
• Support project timeline, status, and deliverable tracking
• Assist with project coordination, active-project tracking, and time allocation
• Monitor workflows and suggest efficiency improvements
• Support Content Acquisition/Development Specialists and Managers and Editor Experience Managers
• Analyze published SI performance at subject and portfolio levels
• Support editor recruitment through data analysis and candidate identification
• Follow up with internal teams on routine tasks
• Provide interim cover for tasks such as launching SIs, preparing author lists, and updating SI numbers
• Collaborate with Editor Experience Managers on editor recruitment services

Content Acquisition Coordinator

• Take editorial responsibility for Aquaculture Research and one other journal in Wiley’s aquaculture portfolio
• Drive strategic development and increase the profile and visibility of journals
• Attract new authors and content
• Participate in peer review and manuscript decision-making
• Ensure adoption of publishing best practices and highest ethical standards
• Drive content acquisition and submission growth across the aquaculture and ecology portfolio
• Develop journals from scientific and publishing perspectives
• Establish and maintain networks of authors, peer reviewers, and board members
• Represent Wiley and the aquaculture portfolio at conferences and through university and research-institute outreach
• Contribute to editorial evaluation, peer review, and decision-making for submitted manuscripts
• Collaborate with managers and colleagues to build a culture of trust, respect, and high performance

Editor-in-Chief, Aquaculture

Manager

• Oversee day-to-day peer review and journal editorial office services
• Evaluate editor and editorial office administrator performance across assigned Research Publishing journals
• Monitor progress against expected behaviours and KPIs
• Drive continuous improvement, workflow optimization, and adoption of peer review best practices
• Support editorial decisions, speed to decision, author experience, manuscript integrity, and peer review workflows
• Provide journal-level oversight of manuscripts from submission through final editorial decision and export to Content Operations
• Maintain accurate peer review management documentation
• Identify and escalate integrity concerns and implement investigation outcomes
• Adopt new services and tools and implement enhanced workflows
• Monitor editor, editorial office administrator, and vendor-partner editorial assistant performance and provide feedback
• Handle performance-related queries and escalations
• Implement remedial actions or retraining when performance expectations are not met
• Review and optimize journal workflows for efficiency and standardization
• Implement opportunities identified through audits and data-driven improvement projects
• Support transitions between editorial office models and onboard new partners to Wiley Peer Review Management
• Record journal-level changes in product data masters
• Collaborate with internal colleagues, editorial data analysts, and Research Publishing teams on strategic initiatives and improvements
• Contribute to relevant projects as required

Assistant Peer Review Performance Manager

Director

• Define and own the Wiley Research analytics strategy, priorities, roadmap, and alignment with executive strategic priorities
• Deliver advanced commercial analysis identifying growth opportunities, retention risks, and underperformance
• Build the Research analytics function and activate, recruit, and develop analytical talent
• Lead competitive intelligence and market analysis using external data, industry trends, and internal commercial performance data
• Translate complex analytical findings into concise narratives for executives and board-level stakeholders
• Evolve and standardize the Research KPI framework
• Develop and maintain executive dashboards and performance reporting across regions, teams, products, and customer segments
• Deliver scenario modelling, competitive benchmarking, and quantitative analysis for commercial strategy
• Drive adoption of data-driven commercial decision-making throughout Research
• Ensure globally consistent definitions, metrics, and performance standards
• Drive commercial data governance, data quality, reporting integrity, and a trusted commercial single source of truth
• Identify fragmented or duplicated data sources and establish data ownership standards
• Partner with Business Analytics & Operations, Enablement, Technology & Operations, and Finance on data infrastructure, revenue reporting, forecasting, and performance measurement
• Drive reporting workflow efficiency, automation, and self-service reporting
• Collaborate with Publishing, Marketing, Sales, Product, and Strategy teams on cross-functional commercial insights
• Advise Research and Executive Leadership on commercial trends, strategic opportunities, and operational risks
• Build partnerships with data-generating teams to access and validate siloed data
• Represent analytics in Research leadership forums
• Mentor and develop analytical talent and build a community of practice

Senior Director, Business Analytics

• Lead and shape the strategic direction of IME and scientific content solutions
• Develop evidence-based content strategies, therapeutic area plans, and educational program concepts
• Provide clinical leadership and oversight for IME and scientific content solutions
• Ensure content is accurate, current, evidence-based, and defensible within medico-legal environments
• Establish quality standards, content models, and scalable review processes
• Serve as a clinical expert and escalation point for complex content decisions
• Partner with editorial, product, commercial, and project teams to develop content and educational solutions
• Monitor emerging clinical evidence, healthcare trends, regulatory developments, and IME best practices
• Represent Wiley’s clinical expertise with internal stakeholders, key opinion leaders, customers, and industry partners
• Translate complex clinical and scientific concepts into accessible, actionable content

Scientific Director

Operations

• Manage the intake, prioritisation, scheduling, and allocation of work across multiple campaign and project types
• Monitor team capacity and workload to ensure resources are effectively utilised and deadlines are met
• Maintain visibility of project timelines, dependencies, risks, and delivery status across the portfolio
• Proactively identify bottlenecks, delivery challenges, and resource constraints, escalating issues when required
• Track campaign performance against agreed KPIs and support contingency planning when projects fall behind expectations
• Develop and continuously improve traffic management processes, reporting, forecasting, and resource-planning practices
• Collaborate with cross-functional stakeholders to ensure smooth project execution and operational excellence
• Provide leadership with clear insights into team capacity, project priorities, and delivery risks
• Report to the Senior Director, Delivery
• Partner with Delivery, Marketing, Advertising Operations, project managers, and external suppliers

Delivery Operations Manager

Executive

• Drive adoption of Wiley digital solutions by demonstrating the value of digital courseware
• Grow renewable revenue and platform usage by increasing courses incorporating digital solutions into grading
• Deliver sales presentations and demonstrations to faculty, departments, and decision-making committees in person and virtually
• Build, manage, and advance a sales pipeline while tracking opportunities and account activity in Salesforce
• Identify growth opportunities through strategic account planning, territory analysis, and land-and-expand initiatives
• Travel locally 40–60% per week during selling season
• Provide onboarding, training, and ongoing support for digital solutions, including LMS/LTI integrations and customer adoption
• Collaborate with Customer Success Managers, product teams, and marketing teams

Digital Learning Executive

• Assist faculty in implementing and integrating Jacaranda's whole-school digital solutions and institutional licences
• Conduct face-to-face and virtual training and check-ins
• Track engagement and usage to identify gaps, red flags, and retention or expansion opportunities
• Own a territory-level retention target by formulating and executing retention strategies
• Health-check key contacts and promote relevant new features
• Work with school IT teams to test integrations before adoption
• Manage post-adoption setup, account creation, fulfilment, and access provisioning
• Act as the go-to expert on Jacaranda's digital solutions and integrated/intermediary platforms
• Provide access and technical support, logging and escalating issues to the development team
• Identify trends indicating larger technical problems
• Maintain account and engagement records in Salesforce
• Feed customer intelligence back to product, publishing, and marketing teams
• Confirm re-adoption with school leaders during Terms 2–4, including SLAs and Purchase Orders
• Collaborate with Sales, marketing, technology, and publishing teams

Customer Success Specialist

Growth Marketing

• Use desk research, available data, personal networks, and insights to identify and solicit topical content and prospective contributors
• Oversee the strategic direction of special content in an assigned subject area
• Develop and maintain a pipeline of ideas and ongoing projects
• Collaborate with Deputy Editors, Editors in Chief, Publishers, Content Acquisition Specialists/Managers, external editors, and researchers
• Increase journal visibility through WeChat and other social media promotion
• Attend conferences, workshops, virtual events, webinars, and other activities, mainly in China
• Track and escalate journal-related performance issues, including ethics issues and Guest Editor performance
• Generate ideas for special issues and identify, search for, and invite Guest Editors and authors
• Drive strategic content acquisition aligned with organizational objectives
• Maintain content and project quality while refining acquisition strategies
• Use analytical skills and data-driven insights to support decision-making and solicit special content ideas
• Build and nurture relationships within research communities across multiple subject areas
• Initiate and oversee multiple projects concurrently
• Represent the company and journal portfolio at conferences, workshops, and events
• Work on team-level projects to improve the efficiency and scalability of commissioning activities

Associate Content Acquisition Manager

Social Media Manager

• Build and maintain landing pages for AIDA campaigns, product launches, and content offers
• Deliver against the AI web content roadmap
• Write and edit web copy for landing pages and product pages
• Author blog content
• Track and optimize page performance, including conversion rates and traffic sources
• Implement CRO recommendations across the AIDA web estate
• Maintain page quality and consistency, including SEO, accessibility, and brand standards
• Audit the AIDA web estate and retire or consolidate outdated, duplicated, or underperforming content
• Create or source content for the Research Intelligence LinkedIn account, including copy, graphics, and short-form video
• Track and report on account growth and engagement
• Align web content and social activity with AIDA's editorial strategy and content calendar
• Coordinate landing pages and campaign timing with Commercial Marketing and Product Marketing
• Run web message testing and feed results into page copy and campaign messaging
• Work with web platform and design teams to deliver pages on time and to brand standard
• Collaborate with web strategists and SEO experts to optimize and evolve web strategy

Marketing Manager – Digital Content and Social Media

Production Coordinator

• Oversee the production performance of an allocated portfolio of approximately 70–80 journals
• Monitor publication schedules, copyflow and portfolio health
• Identify delays, low copy, pipeline issues and other risks, working with internal teams and supplier partners to resolve them
• Act as a key point of contact and escalation for production-related issues
• Work closely with external supplier project managers to maintain agreed schedules, quality and consistency
• Maintain accurate journal, article and issue information across relevant systems
• Build effective working relationships across peer review, commissioning, publishing, authors and editors
• Identify workflow and process improvements and contribute to continuous improvement activity across the production team

Journal Production Coordinator

Data Scientist

• Design and build NLP enrichment pipelines extracting entities, classifications, claims, and summaries from scientific full-text at scale
• Compare traditional NLP, embedding-based retrieval, LLM prompting, and fine-tuned smaller models
• Select approaches based on evaluation, cost, and operational tradeoffs
• Own evaluation by building golden sets with SMEs and vendors
• Choose metrics and balance speed, quality, and cost
• Contribute to agentic AI applications that reason over enriched scientific corpora
• Shape how agents ground and defend answers
• Work directly with editors, product managers, and engineers
• Bring modeling perspectives into product decisions
• Translate stakeholder feedback into concrete modeling work
• Write code, own evaluations, ship production changes, and remain accountable for outcomes