Editorial Client Manager

Wiley

. Serve as primary point of contact for client queries about day-to-day management of editorial services .

Posted 10/20/2026full-timeRemote • North Carolina • United States, United KingdomMid-LevelSenior💰 $57,300 - $82,033 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing editorial services and client projects while ensuring team productivity and adherence to company policies. Proven ability to enhance internal processes and provide exceptional customer service in a deadline-driven environment.

Highest-signal resume keywords

Managing Editor ExperienceClient Project ManagementTeam CollaborationOnline Peer Review System ProficiencyCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementEmployee ManagementTask PrioritizationPerformance Review ConductingProcess Improvement

Soft Skills

ProfessionalismCourtesyProblem SolvingCommunication

Tools & Technologies

Online Peer Review Systems

Industry Keywords

Editorial ServicesClient SatisfactionTeam CollaborationWorkload MonitoringPolicy Enforcement

About the role

Key responsibilities & impact

Serve as primary point of contact for client queries about day-to-day management of editorial services
Monitor distribution of work and time within client groups
Identify division needs including coverage, capacity, organization, and new hires for escalation to the Senior Manager
Ensure day-to-day completion of tasks and overall client satisfaction
Identify and address task or employee problems
Ensure employees are trained on current protocols, systems, and best practices
Improve internal processes, protocols, and best practices for the client group
Conduct and/or contribute to performance reviews for direct and indirect reports
Monitor productivity and track individual workloads
Answer employee questions about Wiley policies and enforce those policies
Uphold professionalism and courtesy standards with colleagues and clients
Travel as needed to client meetings and industry conferences

Requirements

What you’ll need

Bachelor’s Degree in relevant field
Prior experience as a Managing Editor, Senior Managing Editor, or other relevant experience
Prior experience with intensive team collaboration showing potential for growth in employer management skills, or prior employee management experience
Proficiency in at least one major online peer review system
Experience directly managing client projects
Experience providing outstanding customer service
Experience managing complex projects with multiple stakeholders
Experience managing teams of employees in accordance with company policies and culture
Ability to prioritize and manage multiple tasks within a time-driven, deadline-based environment
Willingness/ability to travel as needed to client meetings and industry conferences
Preferred: experience with more than one major online peer review system

Benefits

Comp & perks

Meeting-free Friday afternoons
Professional development opportunities
Employee programs fostering community, learning, and growth
Comprehensive benefits package
Competitive compensation
Reasonable accommodation for applicants and employees with disabilities
Internal mobility opportunities