People Service Center Specialist

Wiley

. Respond to employee inquiries regarding HR policies, benefits, and processes .

Posted 10/23/2026full-timeOxford • United KingdomJuniorMid-Level💰 £27,400 - £37,333 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in HR processes and service delivery, with strong communication and interpersonal skills to effectively support employee inquiries and maintain compliance with HR policies. Capable of managing multiple tasks with attention to detail while utilizing HR technology platforms and Microsoft Office.

Highest-signal resume keywords

Bachelor’s Degree In Human ResourcesHR Support ExperienceCustomer Service SkillsMicrosoft Office ProficiencyHR Service Platforms Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HR Processes KnowledgeService Delivery PrinciplesData ManagementPerformance ReportingCase Management Tools

Soft Skills

Strong Communication SkillsInterpersonal SkillsAttention To DetailAdaptabilityCustomer Service Mindset

Tools & Technologies

HR Technology PlatformsMicrosoft Office

Certifications & Qualifications

HR Certifications Interest

Industry Keywords

HR PoliciesEmployee InquiriesConfidentiality StandardsService MetricsAdministrative Support

About the role

Key responsibilities & impact

Respond to employee inquiries regarding HR policies, benefits, and processes
Process routine HR service requests, including employment verifications, data updates, and document submissions
Maintain accurate case records and update the HR knowledge base
Assist with HR technology platforms through basic troubleshooting and employee guidance on self-service options
Support HR service communications and distribute employee information and resources
Compile service metrics and assist with basic performance reporting
Collaborate with HR team members to ensure consistent and efficient service delivery
Ensure compliance with HR policies and confidentiality standards
Participate in training and continuously develop knowledge of HR processes and systems
Provide administrative support for HR projects and service center initiatives

Requirements

What you’ll need

Bachelor’s degree in Human Resources, Business, Communications, or related field (or equivalent experience)
0–2 years of HR support, customer service, or administrative experience; internships or coursework preferred
Strong communication and interpersonal skills with a customer service mindset
Basic knowledge of HR processes and service delivery principles
Proficiency in Microsoft Office; familiarity with HR systems is a plus
Ability to manage multiple tasks with attention to detail and accuracy
Ability to work either 10am–6.30pm or 11am–7.30pm
Experience with HR service platforms or case management tools preferred
Interest in pursuing HR certifications or career development in HR service delivery
Ability to learn quickly and adapt to new systems and processes

Benefits

Comp & perks

Meeting-free Friday afternoons
Professional development opportunities
Comprehensive benefits package
Reasonable accommodation for applicants and employees with disabilities
Internal mobility opportunities
Continual learning opportunities