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Wiley

Sales Operations Specialist

Wiley

. Serve as the first point of contact for incoming Sales Operations requests via email and Slack .

Posted 10/12/2026full-timeRemote • Massachusetts • United StatesMid-LevelSenior💰 $54,300 - $74,167 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Proficient in Salesforce for reporting, data management, and workflow support, with strong skills in Excel and Google Sheets. Capable of maintaining data integrity, creating reports and dashboards, and delivering training sessions while collaborating effectively with sales teams.

Highest-signal resume keywords
Salesforce ProficiencyData ManagementReport CreationStrong Communication SkillsExcel Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
SalesforceData ManagementReport CreationSQLHTMLCSS
Soft Skills
Strong Written CommunicationStrong Verbal CommunicationDetail-OrientedOrganizedTeam-First Attitude
Tools & Technologies
ExcelGoogle SheetsSlackZoomGoogle SuiteMicrosoft SuiteSalesloft
Industry Keywords
Higher EducationEdtechData IntegrityKnowledgebase ManagementAI Tools

Tech Stack

Tools & technologies
SQL

About the role

Key responsibilities & impact
  • Serve as the first point of contact for incoming Sales Operations requests via email and Slack
  • Own and maintain the internal Knowledgebase
  • Develop proficiency in Salesforce, including reporting, data management, and workflow support
  • Maintain data integrity and accuracy across platforms
  • Support report and dashboard creation, maintenance, and delivery
  • Assist with managing data mining assets and integrating third-party data
  • Collaborate with the Director of Sales, Regional Sales Managers, Sales Operations Manager, and Senior Data Analyst
  • Take ownership of sales tools and troubleshoot issues
  • Develop and deliver how-to sessions and process training
  • Participate in meetings and team initiatives

Requirements

What you’ll need
  • BA/BS degree or equivalent experience
  • Hands-on Salesforce experience
  • Strong written and verbal communication skills
  • Comfortable presenting to both small and large groups
  • Proficiency with Excel and Google Sheets
  • Familiarity with Slack, Zoom, and Google/Microsoft Suite
  • Detail-oriented and organized across multiple priorities
  • Team-first attitude and genuine desire to help others
  • SQL or data querying experience preferred
  • Basic HTML/CSS knowledge preferred
  • Background in higher education or edtech preferred
  • Comfortable with AI tools preferred
  • Experience with Salesloft preferred

Benefits

Comp & perks
  • Meeting-free Friday afternoons for focused work and professional development
  • Robust employee programming supporting community, learning, and growth
  • Comprehensive benefits package
  • Competitive compensation
  • Reasonable accommodation for applicants and employees with disabilities
  • Internal mobility opportunities