Client Success Manager

Wilhelmsen group

. Lead end-to-end onboarding and implementation of travel management technologies and services for corporate and marine clients .

Posted 11/5/2026full-timeRemote • Singapore, Philippines, Norway, Cyprus, Malaysia, GermanySeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in corporate and marine travel management, focusing on client onboarding, implementation of travel technologies, and stakeholder engagement. Proficient in training delivery and enhancing client experience through effective communication and problem-solving.

Highest-signal resume keywords

Corporate Travel OperationsClient Onboarding ManagementTravel Management TechnologiesStakeholder ManagementTraining Programme Facilitation

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Travel Policy ManagementBooking ProcessesImplementation ProjectsOnline Booking ToolsProject Timelines Management

Soft Skills

Strong Communication SkillsCustomer-Focused ApproachProactive Problem-SolvingCollaborationAdaptability

Industry Keywords

Travel ManagementClient ServicesMarine TravelService DeliveryContinuous Improvement

About the role

Key responsibilities & impact

Lead end-to-end onboarding and implementation of travel management technologies and services for corporate and marine clients
Develop and manage onboarding plans, project timelines, and implementation milestones
Conduct training sessions for travel bookers, travellers, approvers, and client administrators on booking platforms, reporting tools, and service processes
Guide clients on travel policy implementation, configuration, and compliance
Build and maintain strong relationships with key client stakeholders as a trusted advisor throughout onboarding and post-implementation
Monitor client adoption, satisfaction, and travel programme performance against travel budgets and business objectives
Manage client concerns and escalations with internal operations, technology, product, and service delivery teams
Identify opportunities to improve client experience, service delivery, and operational efficiency
Prepare onboarding reports, track implementation outcomes, and support continuous improvement initiatives
Report to the General Manager of iRute Travel and work closely with clients and internal teams

Requirements

What you’ll need

Minimum 7 years of experience in corporate and/or marine travel, travel management, client services, or account management
Strong knowledge of corporate travel operations, booking processes, and travel policy management
Experience managing client onboarding, implementation projects, or user training programmes
Proficiency in travel management technologies and online booking tools
Strong stakeholder management, presentation, and communication skills
Excellent written and spoken English
Ability to establish trust and credibility with clients and stakeholders
Customer-focused approach and passion for service excellence and client success
Confidence leading training sessions, facilitating discussions, and managing implementation projects
Proactive problem-solving and ability to manage client concerns across different teams
Structured and organised approach to managing multiple priorities
Collaborative approach, continuous improvement mindset, and adaptability to a changing business environment