Wilhelmsen group

Customer Success Manager

• Lead end-to-end onboarding and implementation of travel management technologies and services for corporate and marine clients
• Develop and manage onboarding plans, project timelines, and implementation milestones
• Conduct training sessions for travel bookers, travellers, approvers, and client administrators on booking platforms, reporting tools, and service processes
• Guide clients on travel policy implementation, configuration, and compliance
• Build and maintain strong relationships with key client stakeholders as a trusted advisor throughout onboarding and post-implementation
• Monitor client adoption, satisfaction, and travel programme performance against travel budgets and business objectives
• Manage client concerns and escalations with internal operations, technology, product, and service delivery teams
• Identify opportunities to improve client experience, service delivery, and operational efficiency
• Prepare onboarding reports, track implementation outcomes, and support continuous improvement initiatives
• Report to the General Manager of iRute Travel and work closely with clients and internal teams

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Client Success Manager