Senior Claims Manager

. Manage claims files from A to Z, primarily in Fire, from receipt of the claim notification through to final resolution .

Posted 10/15/2026full-timeLiège • BelgiumSeniorWebsite

Tools & technologies

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Key responsibilities & impact

Manage claims files from A to Z, primarily in Fire, from receipt of the claim notification through to final resolution
Open claims files within the Claims department and with the insurance company
Gather information regarding coverage, liability, and the circumstances of the claim
Analyze the general and specific policy terms to determine the conditions and limits of indemnity
Inform clients about their coverage and the progress of their claim
Advocate for clients’ interests when a claim occurs
Keep all relevant parties informed, including loss adjusters and insurance companies
Independently manage corporate clients’ Fire claims
Collaborate with insurance companies, loss adjusters, clients, and various points of sale

What you’ll need

You hold a degree relevant to the role, such as insurance or law, or have equivalent professional experience
You have at least 5 years of claims management experience gained in an insurance brokerage environment
You have strong knowledge of Fire claims
You have proven experience handling Motor claims
You are fully proficient in BRIO software
You hold the FSMA certificates required to perform this role (PCP/RDI, Assur Mifid, regular refresher training, etc.), or commit to obtaining them as soon as possible
You are committed to completing the internal training program to develop your technical skills
You demonstrate genuine motivation and a strong willingness to contribute
You show empathy in understanding clients’ needs and presenting appropriate solutions
You are a skilled negotiator who is autonomous and proactive, precise, organized, methodical, and able to manage priorities
You are comfortable communicating by phone to provide accurate and prompt follow-up
You communicate clearly in French, both verbally and in writing

Comp & perks

A permanent, full-time contract or a 4/5 schedule
The possibility of working remotely two days per week
A pleasant work environment in an ideal location in Liège, near Belle-Île
A varied role with opportunities to grow within a skilled, supportive, and caring team
A salary package tailored to your profile, including group insurance, hospitalization insurance, and a company car through a cafeteria plan
Internal training to obtain the required FSMA certificates, if necessary