Senior Claims Manager

Wilink Insurance

. Manage claims files from A to Z, primarily FIRE claims, from receipt of the notification through to final resolution .

Posted 11/3/2026full-timeLouvain-la-Neuve • BelgiumSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in managing FIRE and AUTO claims, with a strong focus on client communication and advocacy throughout the claims process. Proficient in using BRIO software and holds necessary FSMA certifications to ensure compliance and effective claims management.

Highest-signal resume keywords

Claims Management ExperienceFIRE Claims ExpertiseBRIO Software ProficiencyFSMA CertificationsTeam Leadership Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ManagementFIRE ClaimsAUTO ClaimsPolicy AnalysisCoverage Assessment

Soft Skills

Communication SkillsNegotiation SkillsEmpathyAttention to DetailOrganizational Skills

Tools & Technologies

BRIO Software

Certifications & Qualifications

FSMA CertificatesPCP/RDIAssur MiFID

Industry Keywords

Insurance BrokerageClaims ProcessLoss AdjustersCorporate ClientsIndemnity Limits

Tech Stack

Tools & technologies

TypeScript

About the role

Key responsibilities & impact

Manage claims files from A to Z, primarily FIRE claims, from receipt of the notification through to final resolution
Act as the team’s technical point of reference and coach junior colleagues
Liaise with insurance companies, loss adjusters, clients, and various points of sale
Independently manage corporate clients in the Fire insurance lines
Open claims files within the Claims entity and with the insurance company
Gather information regarding coverage, liability, and the circumstances of the claim
Analyse the general and special policy conditions, as well as indemnity limits
Inform clients about available coverage and the progress of their claim
Protect clients’ interests throughout the claims process
Keep loss adjusters and insurance companies informed

Requirements

What you’ll need

Relevant degree for the position (insurance, law) or equivalent professional experience
At least 10 years of claims management experience gained in the insurance brokerage sector
Experience in management, coaching, or team leadership is an advantage
Strong knowledge of FIRE claims
Proven experience with AUTO claims
Excellent command of the BRIO software
FSMA certificates required to perform the role (PCP/RDI, Assur MiFID, regular refresher training, etc.), or commitment to obtain them as soon as possible
Determination to complete the internal training programme
Ability to communicate clearly in French, both verbally and in writing
Empathy, negotiation skills, autonomy, proactivity, attention to detail, organisation, methodical working practices, and the ability to prioritise
Ability to communicate by telephone to ensure accurate and prompt follow-up

Benefits

Comp & perks

Permanent employment contract (full-time or 4/5 schedule)
Option to work remotely two days per week
Varied work and the opportunity to grow within a skilled, supportive, and caring team
Salary and benefits package tailored to your profile (group insurance, hospitalisation insurance, company car through a cafeteria plan, etc.)
Internal training programme
Internal training programme to obtain the required FSMA certificates