William Blair

Learning and Development

• Perform advanced Salesforce administration, including user setup, access and security, permissions, troubleshooting, production support, and ongoing platform maintenance
• Design and deliver declarative Salesforce solutions using Flow, Lightning pages, Dynamic Forms, validation rules, reports, dashboards, and other platform capabilities
• Support platform enhancements and projects through configuration, requirements clarification, testing, release readiness, deployment validation, and post-release support
• Execute data loads, corrections, reconciliation, duplicate management, cleanup, and other activities that improve data quality and platform reliability
• Troubleshoot platform, workflow, access, and data issues, partnering with Engineering and other technology teams on complex technical needs
• Create and maintain platform documentation, process guides, release communications, job aids, Salesforce Knowledge content, and other user resources
• Drive user readiness and adoption through training, guidance, issue resolution, and self-service resources
• Identify recurring issues, process gaps, and opportunities to improve platform usability, operational processes, and user experience
• Partner across Product, Engineering, Technology, and the business to deliver scalable, maintainable Salesforce solutions and support ongoing platform modernization

Explore Salesforce Platform Operations – Enablement Specialist at William Blair. Review requirements and application details.

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Salesforce Platform Operations – Enablement Specialist