Asset Protection Investigator

Williams-Sonoma, Inc.

. Analyze and investigate associate and customer activity across retail stores and online channels .

Posted 10/6/2026full-timeRemote • California • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Asset Protection through thorough investigations, data analysis, and compliance management. Proficient in utilizing reporting tools and maintaining documentation to support fraud prevention and policy adherence.

Highest-signal resume keywords

Asset Protection ExperienceDatabase Management SkillsMicrosoft Excel ProficiencyAI-Assisted AnalysisException-Based Reporting

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Fraud InvestigationData AnalysisCase ManagementStatistical ReportingTrend AnalysisDocumentation PreparationProcess ImprovementPCI ComplianceCCPA ReviewAd Hoc Query Development

Soft Skills

Communication SkillsRelationship BuildingCollaboration

Tools & Technologies

Power BIMicroStrategyAppriss Secure 5Online Investigative Tools

Certifications & Qualifications

Wicklander Integrity Interview Certification

Industry Keywords

RetailFraud PreventionPolicy ViolationsAsset Protection StandardsLegal Compliance

About the role

Key responsibilities & impact

Analyze and investigate associate and customer activity across retail stores and online channels
Identify fraud, policy violations, theft, and Asset Protection concerns using exception-based reporting, AI-assisted analysis, and department reporting
Conduct thorough investigations across all brands and channels into suspected internal and external fraud, theft, and policy violations
Prepare and deliver accurate, well-documented investigations and case summaries
Compile documentation and prepare investigative findings for Asset Protection, Legal, HR, law enforcement partners, and financial institutions when appropriate
Maintain department files, records, investigative documentation, and case management records
Complete case reporting, case auditing, PCI compliance hotlines, and CCPA review
Support trend analysis, statistical reporting, and senior leadership updates
Provide investigative support to Asset Protection Managers, Directors, the Vice President, Legal, HR, and Risk Management
Build and maintain relationships with internal partners, law enforcement, financial institutions, associates, and customers
Review systems and documentation to identify gaps and ensure compliance with company policies, procedures, and Asset Protection standards
Recommend process improvements
Develop ad hoc queries, AI prompts, reports, and case summaries using data management and reporting tools
Complete special projects and additional responsibilities

Requirements

What you’ll need

Minimum of 5-10 years of experience in Asset Protection, retail, or care center environment
Strong intermediate database and spreadsheet management skills
Proficiency with Microsoft Excel, Power BI, and MicroStrategy
Knowledge of social networking platforms and basic online investigative tools preferred but not required
Experience in AI-assisted analysis and reporting is a plus
Experience with exception-based reporting systems, such as Appriss Secure 5, is a plus
Wicklander integrity interview certification preferred but not required
Ability to sit for prolonged periods of time
Ability to type on a keyboard and operate a PC
Ability to communicate by telephone, Zoom and Teams
Ability to work remotely
Must not require current or future immigration sponsorship, including H-1B or other employment-based immigration
Role is not eligible for relocation assistance

Benefits

Comp & perks

Competitive salaries and comprehensive health benefits
Generous discount across all Williams-Sonoma, Inc. brands
401(k) plan and other investment opportunities
Paid vacation, holidays, and other time-off programs
Medical, dental, and vision insurance
Health and dependent care tax-free spending accounts
Medical, family, and bereavement leave
Domestic partner benefits
Short- and long-term disability programs
Life and travel insurance
Employee assistance program
Tax-free commuter benefits
Wellness program supporting physical, financial, and emotional health
In-person and online learning opportunities through WSI University
Cross-brand and cross-functional career opportunities
Location-specific sample sales
Business casual work environment
San Francisco-based bike share program
Time off to volunteer
Matching donations to qualifying nonprofit organizations
Company-sponsored community involvement opportunities
Discounts on local businesses