Williams-Sonoma, Inc.

Investigator

• Analyze and investigate associate and customer activity across retail stores and online channels
• Identify fraud, policy violations, theft, and Asset Protection concerns using exception-based reporting, AI-assisted analysis, and department reporting
• Conduct thorough investigations across all brands and channels into suspected internal and external fraud, theft, and policy violations
• Prepare and deliver accurate, well-documented investigations and case summaries
• Compile documentation and prepare investigative findings for Asset Protection, Legal, HR, law enforcement partners, and financial institutions when appropriate
• Maintain department files, records, investigative documentation, and case management records
• Complete case reporting, case auditing, PCI compliance hotlines, and CCPA review
• Support trend analysis, statistical reporting, and senior leadership updates
• Provide investigative support to Asset Protection Managers, Directors, the Vice President, Legal, HR, and Risk Management
• Build and maintain relationships with internal partners, law enforcement, financial institutions, associates, and customers
• Review systems and documentation to identify gaps and ensure compliance with company policies, procedures, and Asset Protection standards
• Recommend process improvements
• Develop ad hoc queries, AI prompts, reports, and case summaries using data management and reporting tools
• Complete special projects and additional responsibilities

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