Customer Success Manager

Wilson Language Training

. Serve as the primary point of contact for an assigned portfolio of customers .

Posted 10/5/2026full-timeUnited StatesMid-LevelSenior💰 $75,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer relationship management, account expansion, and retention strategies within the K-12 education sector. Proficient in delivering high-touch service and training while collaborating with cross-functional teams to enhance customer satisfaction and drive revenue growth.

Highest-signal resume keywords

Customer Relationship ManagementAccount Expansion StrategiesK-12 Education ExpertiseProject Management SkillsSales Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Data AnalysisLiteracy InstructionStructured LiteracyReading InterventionK-12 English Language Arts CurriculumEducational TechnologyHigh Computer LiteracyGoal SettingOrganizational SkillsProblem Resolution

Soft Skills

Active ListeningExceptional CommunicationSelf-DrivenProactive NatureTeam-First Mindset

Tools & Technologies

Software ApplicationsCustomer Feedback ToolsEngagement Monitoring ToolsVirtual Training PlatformsProject Management Software

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Customer SuccessEducational PublishingDistrict Decision-MakingFunding CyclesProcurement Processes

About the role

Key responsibilities & impact

Serve as the primary point of contact for an assigned portfolio of customers
Manage account relationships and support ongoing program implementations
Collaborate across the organization to meet customer and business goals
Retain existing business and support account expansion
Partner with Sales and Account Executives to protect and grow revenue through renewals, expansion, and new opportunities
Provide post-sales support and handle customer inquiries
Build and maintain customer relationships and drive customer satisfaction and retention
Partner with Onboarding, Sales, and Professional Services teams
Provide high-touch service to strategic and top-tier accounts, including in-person visits and executive-level relationship management
Resolve customer requests and complaints
Support user adoption to drive renewals and expansion
Deliver in-person and virtual enablement sessions, product training, and professional learning support
Travel to strategic districts and schools and represent Wilson Language Training at customer and community events
Collect and communicate customer feedback
Monitor engagement, satisfaction, retention, net revenue retention, health scores, and expansion opportunities
Analyze customer data to improve the customer experience
Collaborate with internal teams to improve the customer success function
Maintain knowledge of products, offerings, policies, developments, and projects
Perform other duties as assigned

Requirements

What you’ll need

Passion for service
Patient and active listener
Knowledge of best practices in customer service and retention
Exceptional organizational and project management skills
Ability to set goals and prioritize many initiatives and opportunities with minimal guidance
Self-awareness, decisive judgment, clarity, attention to detail, organization, ability to handle ambiguity, and goal orientation
Proficient with applicable software applications
Excellent communication and interpersonal skills
Experience in education, school/district leadership, educational publishing, or educational technology
3+ years of experience in literacy instruction, structured literacy/science of reading, reading intervention, or K-12 English Language Arts curriculum
Strong working knowledge of K-12 education and literacy/curriculum publishing, including district decision-making, funding cycles, and procurement processes
Highly organized and able to juggle multiple tasks and priorities
Self-driven and proactive nature
Demonstrated leadership qualities
Proven ability to identify expansion opportunities, position value, and handle customer objections in renewal and growth conversations
Experience partnering with Sales/Account Executives in a co-owned account model
Willingness and ability to travel to strategic districts and schools as needed
Track record of contributing to renewal, expansion, and revenue targets
High computer literacy and ability to learn new software
Team-first mindset with a focus on continuous improvement
Bachelor's Degree or related work experience

Benefits

Comp & perks

Medical, dental, vision, and Life & Disability Insurance
401k plan with partial employer match
Paid Time Off
Paid holidays
Tuition reimbursement
“O’Connor days,” referring to a company-wide office closure between Christmas and New Year’s Eve
Other perks