Wilson Language Training

Customer Success Manager

• Serve as the primary point of contact for an assigned portfolio of customers
• Manage account relationships and support ongoing program implementations
• Collaborate across the organization to meet customer and business goals
• Retain existing business and support account expansion
• Partner with Sales and Account Executives to protect and grow revenue through renewals, expansion, and new opportunities
• Provide post-sales support and handle customer inquiries
• Build and maintain customer relationships and drive customer satisfaction and retention
• Partner with Onboarding, Sales, and Professional Services teams
• Provide high-touch service to strategic and top-tier accounts, including in-person visits and executive-level relationship management
• Resolve customer requests and complaints
• Support user adoption to drive renewals and expansion
• Deliver in-person and virtual enablement sessions, product training, and professional learning support
• Travel to strategic districts and schools and represent Wilson Language Training at customer and community events
• Collect and communicate customer feedback
• Monitor engagement, satisfaction, retention, net revenue retention, health scores, and expansion opportunities
• Analyze customer data to improve the customer experience
• Collaborate with internal teams to improve the customer success function
• Maintain knowledge of products, offerings, policies, developments, and projects
• Perform other duties as assigned

Explore Customer Success Manager at Wilson Language Training. Review requirements and application details.