Business Analyst I, II, III – Personal & Commercial Residential Insurance

Windward Risk Managers

. Partner with Underwriting, Product, Operations, Compliance, Claims, and Technology teams to gather and document business requirements .

Posted 11/7/2026full-timeRemote • United StatesMid-LevelSenior💰 $80,000 - $109,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in business analysis within the Property & Casualty insurance industry, focusing on requirements elicitation, documentation, and collaboration with technical teams. Proficient in managing multiple assignments, analyzing business problems, and ensuring compliance with regulatory standards.

Highest-signal resume keywords

Business AnalysisRequirements ElicitationDuck CreekAgile / ScrumProperty & Casualty Insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Requirements DocumentationBusiness Process FlowsTest Plans DevelopmentDefect TrackingSystem TroubleshootingAnalytical SkillsProblem-Solving SkillsAttention to DetailWorkflow AnalysisRegulatory Compliance

Soft Skills

Effective CommunicationCollaborationTime ManagementIndependent WorkCritical Thinking

Tools & Technologies

ConfluenceBusiness Analysis ToolsCollaboration Tools

Industry Keywords

Property & Casualty InsuranceHomeowners InsuranceResidential Commercial InsuranceFlorida Insurance RegulationsTexas Insurance RegulationsCalifornia Insurance RegulationsEligibility RulesClaims GuidelinesPolicy Administration SystemsSystem Functionality

About the role

Key responsibilities & impact

Partner with Underwriting, Product, Operations, Compliance, Claims, and Technology teams to gather and document business requirements
Translate underwriting and/or claims guidelines, eligibility rules, rates, forms, endorsements, and workflows into functional system requirements
Support enhancements and configuration of online quote/bind applications and policy/claims administration systems
Create user stories, business process flows, requirement documentation, acceptance criteria, and traceability artifacts
Analyze impacts of product or regulatory changes to system functionality and business processes
Participate in or lead requirements workshops, discovery sessions, and backlog refinement meetings
Manage changing priorities and scope while ensuring requirements remain clear, documented, and approved
Participate in testing validation, defect triage, and production implementation activities
Provide clear, timely communication and status updates to stakeholders
Maintain Confluence as the single source of truth for requirements, workflows, business rules, system behaviors, and configuration details
Develop and execute test plans, track defects, and coordinate fixes
Ensure delivered solutions meet business requirements, quality standards, and compliance expectations
Troubleshoot system issues, identify root causes, and coordinate resolution with IT and development teams
Support production incidents and escalated help desk tickets
Communicate issue status, risks, and resolution progress to business partners
Review escalated Service Desk tickets and identify opportunities for process improvement, knowledge base development, and training
Facilitate transition of repeatable support activities and issue resolution to Level 1 Service Desk teams

Requirements

What you’ll need

Bachelor’s degree or equivalent combination of education and relevant work experience
Professional experience in the Property & Casualty Homeowners and/or Residential Commercial insurance industry functioning in a Business Analyst capacity, including requirements elicitation, documentation, and collaboration with technical teams to implement changes to insurance or policy administration systems
Experience analyzing business problems, troubleshooting issues, and applying logical, detail-oriented approaches to develop effective solutions with limited supervision
Experience managing multiple assignments simultaneously, prioritizing work, managing scope, and driving work to completion with minimal supervision in a fast-paced, results-driven environment
Experience working with cross-functional teams, business stakeholders, and technical resources
Experience working in Agile / Scrum or sprint-based delivery environments
3+ years of professional experience in a Business Analyst role within the Property & Casualty insurance industry
Experience supporting Homeowners and/or Residential Commercial lines for Florida, Texas, and/or California risks, including state-specific products, forms, rating, underwriting, or regulatory requirements
Experience with Duck Creek
Familiarity with regulated environments such as Florida and/or Texas
Ability to understand technical concepts and communicate effectively with developers and system vendors
Strong attention to detail when working with policy, forms, rating, claims, or billing system changes
Strong analytical and critical-thinking skills
Ability to work independently with minimal supervision
Strong problem-solving skills, including researching issues, recreating steps, identifying root causes, and recommending practical solutions
Ability to understand complex business processes, system workflows, and dependencies
Proficiency with business analysis, documentation, and collaboration tools
Permanent U.S. work authorization; employer sponsorship is not offered now or in the future