Customer Success Manager

Windward

. Manage client relationships at both strategic and operational levels .

Posted 10/5/2026full-timeRemote • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing client relationships and driving product adoption within the maritime domain, leveraging strong commercial acumen and cross-functional collaboration to enhance customer success and retention.

Highest-signal resume keywords

Customer Success ManagementMaritime Domain ExpertiseContract NegotiationsSaaS Platform ExperienceInterpersonal Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementOnboardingUpsellingCross-SellingProduct TrainingGrowth ManagementClient RetentionNegotiation SkillsCustomer Feedback AnalysisGlobal Travel

Soft Skills

Excellent CommunicationInterpersonal SkillsCollaborationRelationship BuildingCommercial Acumen

Tools & Technologies

SalesforceHelpdesk SystemsCustomer Training Platforms

Industry Keywords

Maritime IndustryTradingShippingGlobal Enterprise ClientsSaaS

About the role

Key responsibilities & impact

Manage client relationships at both strategic and operational levels
Own onboarding, adoption, retention, and growth management responsibilities
Lead renewal negotiations and maintain low gross churn
Serve as the maritime subject matter expert and main contact for customer needs and inquiries
Deliver impactful training sessions and product webinars
Promote customer feedback internally to shape product development
Upsell and cross-sell to existing accounts, identifying new business opportunities
Collaborate closely with Support, Sales, Product, and R&D teams
Serve as the primary point of contact for key clients
Foster long-term relationships with global enterprise accounts
Drive product adoption and identify opportunities for growth

Requirements

What you’ll need

4+ years of experience in Customer Success or Account Management
Background in the maritime domain or trading & shipping industry
Experience with SaaS platforms and global enterprise clients
Strong commercial acumen and experience with contract negotiations
Proven ability to work cross-functionally with product and technical teams
Willingness to travel globally (approx. 30%)
Excellent interpersonal and communication skills, from end-users to C-level executives
Familiarity with tools such as Salesforce, helpdesk systems, and customer training platforms
Fluency in English; additional languages are an advantage

Benefits

Comp & perks

Opportunity to work with cutting-edge AI technologies
Collaboration with a brilliant and passionate team
Opportunity to make a real impact on the global trade ecosystem
Mission-driven company shaping the future of maritime intelligence