Desktop Support Specialist

WineDirect

. Provide first- and second-level technical support for hardware, software, network, and system issues .

Posted 11/3/2026full-timeAmerican Canyon • California • United StatesJuniorMid-Level💰 $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support for hardware, software, and network issues, with a strong focus on Microsoft Windows, Microsoft 365, and user administration tools like Active Directory and Microsoft Entra ID. Capable of coordinating IT onboarding and offboarding processes while maintaining IT asset records and following cybersecurity policies.

Highest-signal resume keywords

Technical SupportMicrosoft WindowsActive DirectoryIT Ticketing SystemsCybersecurity Practices

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Desktop SupportNetwork TroubleshootingHardware MaintenanceSoftware InstallationEndpoint ProtectionMicrosoft 365Microsoft IntunePowerShellHyper-VVMWare ESXi

Soft Skills

Problem SolvingCollaborationCommunicationCustomer ServiceAttention to Detail

Tools & Technologies

IT Ticketing SystemsRemote Support ApplicationsVPNWi-FiBarcode ScannersLabel PrintersWMS

Industry Keywords

Warehouse TechnologyLogisticsDistributionManufacturingTechnical Support Role

Tech Stack

Tools & technologies

Cyber SecurityVMware

About the role

Key responsibilities & impact

Provide first- and second-level technical support for hardware, software, network, and system issues
Diagnose, troubleshoot, and resolve problems involving desktops, laptops, printers, scanners, mobile devices, and peripherals
Respond to IT requests through the ticketing system, email, phone, or in person
Install, configure, maintain, and upgrade hardware, operating systems, and business applications
Support Microsoft Windows, Microsoft 365, Outlook, Teams, and approved software
Troubleshoot VPN, Wi-Fi, remote access, and basic network connectivity issues
Escalate complex issues to IT personnel or external vendors
Support warehouse technology including barcode scanners, label printers, shipping stations, workstations, WMS, and related applications
Coordinate with Operations to minimize downtime and maintain warehouse continuity
Support technology used in shipping, receiving, inventory management, and production areas
Provide support during seasonal hiring and peak warehouse activity
Prepare, configure, and deploy IT equipment for new employees
Coordinate IT onboarding and offboarding, including account access and equipment recovery
Maintain IT asset, inventory, equipment assignment, and software license records
Perform hardware maintenance and coordinate repairs or replacements
Dispose of or recycle outdated equipment according to company policies
Create, modify, and deactivate employee accounts and system access
Assist with password resets, MFA, and access issues
Support Microsoft Entra ID, Active Directory, and other user administration tools
Follow cybersecurity policies and report security incidents, phishing attempts, and unauthorized access concerns
Assist with software updates, security patches, and endpoint protection
Document technical issues, troubleshooting steps, and resolutions
Develop and update IT procedures, knowledge base articles, and user guides
Identify recurring issues and recommend efficiency improvements
Assist with IT projects, system upgrades, equipment deployments, and process improvements
Collaborate with departments to align technology solutions with business needs

Requirements

What you’ll need

Associate's degree in Information Technology, Computer Science, or a related field preferred; equivalent professional experience will be considered
Minimum of 2 years of experience in desktop support, IT help desk, or a similar technical support role preferred
Experience supporting users in a warehouse, distribution, manufacturing, or logistics environment is a plus
Experience with Microsoft Windows, Microsoft 365, and basic network troubleshooting
Familiarity with IT ticketing systems, endpoint management tools, and remote support applications
Knowledge of Active Directory, Microsoft Entra ID, and basic Cyber Security practices
Experience with Microsoft Intune, Autopilot, PowerShell, Hyper-V and VMWare ESXi is a plus
Ability to work Monday through Friday from 8 to 5
Ability to lift up to 40 pounds occasionally
Ability to travel to other facilities in state and out of state for multiple days if necessary
Ability to be on call for potential outages after normal shift, overnight, and weekends

Benefits

Comp & perks

Eligibility for commissions and performance-based bonuses
Health, medical and vision insurance
401(k) match
Paid sick leave
Paid family leave
Vacation accrual
Other benefits consistent with California law
Reasonable accommodation for individuals with disabilities
Ability to travel to other facilities when necessary
On-call support outside normal shift, at night, and on weekends