WineDirect

Customer Support

• Provide first- and second-level technical support for hardware, software, network, and system issues
• Diagnose, troubleshoot, and resolve problems involving desktops, laptops, printers, scanners, mobile devices, and peripherals
• Respond to IT requests through the ticketing system, email, phone, or in person
• Install, configure, maintain, and upgrade hardware, operating systems, and business applications
• Support Microsoft Windows, Microsoft 365, Outlook, Teams, and approved software
• Troubleshoot VPN, Wi-Fi, remote access, and basic network connectivity issues
• Escalate complex issues to IT personnel or external vendors
• Support warehouse technology including barcode scanners, label printers, shipping stations, workstations, WMS, and related applications
• Coordinate with Operations to minimize downtime and maintain warehouse continuity
• Support technology used in shipping, receiving, inventory management, and production areas
• Provide support during seasonal hiring and peak warehouse activity
• Prepare, configure, and deploy IT equipment for new employees
• Coordinate IT onboarding and offboarding, including account access and equipment recovery
• Maintain IT asset, inventory, equipment assignment, and software license records
• Perform hardware maintenance and coordinate repairs or replacements
• Dispose of or recycle outdated equipment according to company policies
• Create, modify, and deactivate employee accounts and system access
• Assist with password resets, MFA, and access issues
• Support Microsoft Entra ID, Active Directory, and other user administration tools
• Follow cybersecurity policies and report security incidents, phishing attempts, and unauthorized access concerns
• Assist with software updates, security patches, and endpoint protection
• Document technical issues, troubleshooting steps, and resolutions
• Develop and update IT procedures, knowledge base articles, and user guides
• Identify recurring issues and recommend efficiency improvements
• Assist with IT projects, system upgrades, equipment deployments, and process improvements
• Collaborate with departments to align technology solutions with business needs

Explore Desktop Support Specialist at WineDirect. Review requirements and application details.

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Desktop Support Specialist