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Wingman Group

Mortgage Compliance Officer

Wingman Group

. Review loan files before submission and/or settlement for completeness and accuracy .

Posted 9/21/2026full-timeRemote • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Australian mortgage compliance and loan processing, with a strong focus on quality assurance and attention to detail. Proficient in reviewing loan documentation and ensuring adherence to compliance standards while providing effective feedback to brokers.

Highest-signal resume keywords
Australian Mortgage ComplianceLoan Documentation ReviewQuality Assurance AuditsMortgage CRM ExperienceAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Loan ProcessingCompliance VerificationFinancial Information AnalysisError IdentificationProcess Improvement
Soft Skills
Strong CommunicationProblem-SolvingTeam Support
Tools & Technologies
InfynityMercuryAOLMyCRM
Certifications & Qualifications
English Proficiency TestPersonality Test
Industry Keywords
Australian LendingMortgage Compliance StandardsBroker SupportSOP AdherenceQuality Reports

About the role

Key responsibilities & impact
  • Review loan files before submission and/or settlement for completeness and accuracy
  • Check applications against lender requirements and Australian mortgage compliance standards
  • Review broker notes, client information, supporting documents, and compliance records
  • Verify income, liabilities, expenses, assets, and other financial information
  • Identify missing information, errors, inconsistencies, and potential compliance issues
  • Raise issues with brokers and follow up on outstanding compliance items
  • Conduct regular quality checks and audits on completed and in-progress loan files
  • Ensure compliance documents, disclosures, consents, and records are completed and stored
  • Monitor broker adherence to processes and SOPs
  • Track errors and recurring issues and provide feedback to brokers and management
  • Assist with process improvements and SOP updates
  • Maintain quality and compliance reports and provide updates on findings and trends
  • Support the team with compliance-related queries and clarify process requirements

Requirements

What you’ll need
  • Experience in Australian mortgage broking, preferably in a QA, compliance, loan processing, or broker support role
  • Good understanding of Australian lending and mortgage compliance requirements
  • Strong knowledge of loan documentation and the end-to-end mortgage process
  • High attention to detail and ability to identify errors or missing information
  • Comfortable reviewing multiple files and working against deadlines
  • Strong communication skills when providing feedback to brokers
  • Experience with mortgage CRMs such as Infynity, Mercury, AOL, MyCRM, or similar is an advantage
  • Ability to work from 7AM to 4PM MNL time, Mondays to Fridays
  • Willingness to comply with BIR self-registration as part of the pre-employment process
  • English proficiency test required
  • Personality test required
  • Device specifications, internet speed, equipment, and work setup screenshots required
  • Video introduction and one-minute sample voice call required

Benefits

Comp & perks
  • Work-from-home setup
  • Full-time, permanent employment
  • Monday-to-Friday schedule
  • Contract under Singapore Law through Philippines Resources Pte. Ltd.