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Operations Partner
Wingman Group. Provide day-to-day administrative support for clients, referral partners, and leads .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong administrative support capabilities, including proficiency in Google Workspace and CRM management, while ensuring compliance and efficient recordkeeping. Exhibits excellent communication skills and attention to detail in managing client interactions and follow-ups.
Highest-signal resume keywords
Google Workspace ProficiencyCRM ManagementExcellent Communication SkillsAttention to DetailAdministrative Support Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Email ManagementLead Nurture Follow-UpRecordkeepingTask ManagementSocial Media Scheduling
Soft Skills
Ability to Manage Multiple TasksIndependenceReliability
Tools & Technologies
XeroHubDocCanvaFlipbook HTML
Certifications & Qualifications
BIR Tax RegistrationNBI or Police ClearanceGovernment-Issued ID
Industry Keywords
Real Estate AssistantConfidential Information ManagementIndependent Contractor AgreementSingapore Law Compliance
About the role
Key responsibilities & impact- Provide day-to-day administrative support for clients, referral partners, and leads
- Manage email correspondence and follow-ups with potential referred clients
- CC the Virtual Assistant on relevant email replies
- Add new leads to the CRM under the appropriate category
- Record referral details and attach existing Partner contacts to leads
- Coordinate with team members regarding new referrers who are not yet in the CRM
- Copy and save original email messages and responses in contact history under [Email]
- Update lead statuses, including “Referred – Not Spoken with Yet”
- Create Lead Nurture follow-up tasks and ensure timely follow-up, typically within two days
- Manage calendars, tasks, documents, files, and communications using Google Workspace
- Assist with social media scheduling, posting, and basic content support
- Upload invoices and receipts into Xero through HubDoc
- Use Canva and Flipbook HTML for basic marketing, presentation, or document needs
- Support compliance and supervision processes through accurate recordkeeping and established guidelines
- Suggest workflow improvements and practical ways to improve administrative efficiency
Requirements
What you’ll need- At least 1–2 years of experience as an Administrative Assistant, Real Estate Assistant, or in a similar role
- Strong proficiency in Google Workspace, including Gmail, Google Drive, Google Chat, Docs, Sheets, Calendar, and Tasks
- Experience using a CRM and maintaining accurate lead and contact records
- Excellent written and verbal communication skills
- Strong attention to detail and ability to follow established processes
- Ability to manage multiple tasks, priorities, and deadlines independently
- Comfortable working with confidential client, lead, and business information
- Reliable internet connection and quiet workspace
- Availability from 7AM to 4PM MNL time, Mondays to Fridays
- Self-provided equipment: Windows 11 Home or Pro computer, 8GB RAM, 512GB HDD/SSD, Intel Core i5 or AMD Ryzen 5 12th generation or newer processor, power backup, external monitor, noise-cancelling headset, webcam, and 40–50 Mbps minimum download and upload speed
- BIR tax registration/contributions as required
- NBI or Police Clearance
- Government-issued ID
- English proficiency test and personality test
- Willingness to comply with IT, security, monitoring, and productivity requirements
- Willingness to work under an independent contractor agreement governed by Singapore Law
- Ability to provide professional references
Benefits
Comp & perks- 20 Paid Time Off
- Referral Bonus - 70 AUD per successful referral to the Wingman platform
- Annual Trip
- Dedicated Support Contact (CSM)
- Access to a Network
- Opportunities to Upskill
- Potential for additional contracts, Statements of Work, or expanded workloads
- High-Impact Projects
- Flexibility First - full autonomy on how you achieve outcomes
- Advisory Support - HR, Tax, and setup guidance
- 100% Work-From-Home Contracts
- Refundable placement payment of AUD 200, returned after 24 weeks subject to the stated conditions