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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in geospatial technologies, including photogrammetry and LiDAR data processing, while effectively managing technical support and customer training. Proven ability to collaborate with cross-functional teams and communicate complex technical issues clearly to diverse stakeholders.
Highest-signal resume keywords
Geospatial Industry ExperiencePhotogrammetry Data ProcessingTechnical Support ManagementProfessional Land Surveyor LicenseUAV/Drone Mapping Workflows
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Survey ControlGNSSRTK/PPKCoordinate SystemsAccuracy ReportingPhotogrammetry ProcessingLiDAR Data ProcessingTechnical TroubleshootingCustomer Training DeliveryTechnical Presentations
Soft Skills
Clear CommunicationPatienceCollaborationProblem-SolvingCustomer Success Orientation
Tools & Technologies
Pix4DAgisoft MetashapeTrimble Business CenterLiDAR360QGISArcGISHubSpotZendesk
Certifications & Qualifications
Bachelor’s Degree in GeomaticsProfessional Land Surveyor License
Industry Keywords
GeospatialSurveyingDrone MappingTechnical SupportCustomer SuccessField Survey WorkStartup Experience
About the role
Key responsibilities & impact- Handle Tier 2 and Tier 3 technical support escalations for US East customers and dealers
- Investigate drone hardware, RGB, multispectral and LiDAR payloads, flight planning and post-processing issues
- Collaborate with payload partners and Wingtra engineers in Zurich to resolve sensor and integration issues
- Review customer datasets for GCPs, PPK, coordinate systems, photogrammetry and LiDAR outputs
- Act as the technical point of contact for key accounts with open or recurring issues
- Manage cases, customer history and RMA logistics in HubSpot
- Identify and flag upsell signals to the sales team
- Create Knowledge Base articles and internal troubleshooting guides from resolved escalations
- Provide recurring customer issue feedback to product and engineering teams
- Conduct dealer onboarding and certification training, both in person and remotely
- Lead onsite customer trainings, pilot projects and product demos
- Support sales with technical demos, workflow reviews and survey-specific questions
- Work with the US support team, US East sales representatives, dealer network, and product and engineering teams in Zurich
Requirements
What you’ll need- Bachelor’s degree in geomatics, surveying, civil engineering, GIS or a related technical field, or equivalent experience
- 3+ years in the geospatial or surveying industry, with hands-on field and office survey work
- Working knowledge of survey control, GNSS, RTK/PPK, coordinate systems and accuracy reporting
- Experience processing photogrammetry or LiDAR data using tools such as Pix4D, Agisoft Metashape, Trimble Business Center, LiDAR360, QGIS or ArcGIS
- Structured troubleshooting approach and patience to identify root causes
- Clear written and spoken English
- Ability to explain technical problems to customers, dealers and engineers
- Based on the US East Coast
- Willingness to travel to customer and dealer sites in the US East Coast, approximately 20–30% of the time
- Professional Land Surveyor (PLS) license or progress toward one
- Hands-on experience with UAV/drone mapping workflows and payload integrations
- Background in technical support, customer success or pre-sales for a technical product
- Familiarity with HubSpot, Zendesk or a similar CRM and ticketing system
- Experience delivering trainings or technical presentations
- Startup experience
Benefits
Comp & perks- Venture-backed robotics scaleup with a global and international team
- Feedback-driven, open-communication culture
- Structured and progressive start-up environment
- Learning and professional development through collaboration and knowledge sharing