Wingtra

IT Support

• Handle Tier 2 and Tier 3 technical support escalations for US East customers and dealers
• Investigate drone hardware, RGB, multispectral and LiDAR payloads, flight planning and post-processing issues
• Collaborate with payload partners and Wingtra engineers in Zurich to resolve sensor and integration issues
• Review customer datasets for GCPs, PPK, coordinate systems, photogrammetry and LiDAR outputs
• Act as the technical point of contact for key accounts with open or recurring issues
• Manage cases, customer history and RMA logistics in HubSpot
• Identify and flag upsell signals to the sales team
• Create Knowledge Base articles and internal troubleshooting guides from resolved escalations
• Provide recurring customer issue feedback to product and engineering teams
• Conduct dealer onboarding and certification training, both in person and remotely
• Lead onsite customer trainings, pilot projects and product demos
• Support sales with technical demos, workflow reviews and survey-specific questions
• Work with the US support team, US East sales representatives, dealer network, and product and engineering teams in Zurich

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Technical Customer Support Engineer