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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing first- and second-level IT support, managing user accounts in Active Directory and SAP, and configuring end-user devices. Proficient in troubleshooting hardware and software incidents while maintaining a strong service orientation and effective communication skills.
Highest-signal resume keywords
First- And Second-Level SupportActive Directory ManagementMDM Solution ManagementMicrosoft 365 ApplicationsNetwork And Hardware Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Incident AnalysisRemote SupportDevice ConfigurationUser Account ManagementData Backup Operations
Soft Skills
Interpersonal SkillsService OrientationReliabilityConscientious ApproachSense Of Responsibility
Tools & Technologies
MDM SolutionActive DirectorySAPIOS DevicesHandheld Scanners
Certifications & Qualifications
Vocational Training In IT
Industry Keywords
IT SupportHardware IncidentsSoftware IncidentsKnowledge Base MaintenanceUser Assistance
Tech Stack
Tools & technologiesiOS
About the role
Key responsibilities & impact- Provide first- and second-level support
- Receive, analyze, prioritize, and classify incoming hardware and software incidents
- Resolve issues at first contact through remote support and provide day-to-day assistance to users
- Procure, install, configure, and manage end-user devices and peripherals
- Manage iOS devices using an MDM solution
- Manage handheld scanners
- Manage user accounts in Active Directory and SAP
- Maintain and document the knowledge base
- Operate and monitor the infrastructure, including data backup
Requirements
What you’ll need- Successfully completed vocational training in IT or relevant experience in the field
- Good knowledge of networks and hardware
- Experience with MS Windows and Microsoft 365 applications
- Good written and spoken German
- Reliable and conscientious approach to work
- Strong service orientation
- Excellent interpersonal skills
- Sense of responsibility
Benefits
Comp & perks- 38-hour workweek
- Flexible working hours
- 30 days of annual leave
- Opportunity to work remotely
- Above-average employee benefits
- Flat hierarchies and significant scope for initiative
- Open corporate culture and a friendly, appreciative working atmosphere
- Employee app for helping shape the workplace
- Fresh, regionally prepared meals every day
- Family support service for assistance in all areas of life
- Public transportation subsidy
- Opportunity to lease a JobRad bicycle
- Employee discounts in various areas
- Special discounts on the winkler product range