Global Accounts and Retention Director, Spanish Speaker

Winnow

. Own the end-to-end commercial relationship and growth strategy for named top global accounts .

Posted 10/8/2026full-timeLondon • United KingdomLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in global key account management, with a focus on strategic planning, customer retention, and expansion across multi-site enterprise customers. Proficient in building senior-level relationships and executing commercial negotiations while ensuring account health and renewal processes are effectively managed.

Highest-signal resume keywords

Global Key Account ManagementB2B SaaS ExperienceStrategic Account PlanningFluent in Spanish and EnglishFinancial and Analytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account Health MeasurementChurn SignalsRenewal PipelinesContract ManagementExpansion RoadmapsStakeholder MappingRevenue ReportingNegotiation SkillsBusiness Case DevelopmentData Analysis

Soft Skills

Confident CommunicationRelationship BuildingPersuasivenessOrganizational SkillsCalm Under Pressure

Industry Keywords

Multi-Site Enterprise CustomersCustomer Lifecycle OwnershipAccount-Based MarketingExecutive Business ReviewsInternational Travel

About the role

Key responsibilities & impact

Own the end-to-end commercial relationship and growth strategy for named top global accounts
Build and maintain account plans covering expansion roadmaps, whitespace analysis and renewal risk
Act as the single accountable owner for each named account
Work with regional Managing Directors on relationships and negotiations for multi-region accounts
Own the group retention standard, including account health measurement and escalation
Own customer-lifecycle ownership mapping and contract and renewal visibility
Establish renewal pricing guardrails with Finance
Define account-transfer criteria and assess accounts against those criteria
Recommend against transfers when evidence is insufficient, with remediation plans and dates
Identify and execute expansion across new sites, markets and product lines
Lead commercial negotiations and contract renewals for named accounts
Partner with regional Managing Directors and Customer Success on delivery and account health
Build senior and C-suite relationships
Serve as primary escalation point for named accounts
Lead or coordinate executive business reviews
Own consolidated reporting on revenue, net revenue retention, expansion and churn risk
Feed named-account forecasts into group forecasting
Coordinate product-roadmap input and account-based marketing with Product and Growth Marketing

Requirements

What you’ll need

Fluent in Spanish and English, written and spoken
Able to present and negotiate at senior level in Spanish and English
Significant, proven experience in global or strategic key account management
Ideally experience in B2B SaaS or a tech-enabled business selling to multi-site enterprise customers
Proven track record managing a portfolio of large, complex accounts across multiple countries
Measurable results in retention, renewals and expansion
Experience building and delivering strategic account plans, including expansion roadmaps, stakeholder mapping and renewal risk
Experience designing or running retention processes, such as churn signals, account health scoring, renewal pipelines or contract management
Results-driven with ownership of delivered work
Confident, articulate communication and presentation skills
Ability to build relationships from CEO to analyst level
Persuasive and able to gain agreement on plans
Strong financial and analytical skills
Ability to build clear business cases, identify data inaccuracies and make sound decisions
Calm and measured approach with demanding customers
Highly organised and able to manage multiple priorities to tight deadlines
Comfortable with regular international travel

Benefits

Comp & perks

Competitive salary + variable compensation
Pension contribution - up to 6.5% of employer contribution
Company part-funded private health insurance and eyecare allowance
Life insurance (3 times base salary)
Company stock options package
2 Wellness hours per month plus a £48 gross monthly wellness allowance
Employee Assistance Programme – 24/7 helpline for your wellbeing
25 days of paid vacation time in addition to national holidays, plus extra vacation time based on length of tenure with Winnow
Option to purchase up to 5 additional days of annual leave per year
Learning and development allowance of £300 annually
Early Finish Fridays – log off at 3pm on a Friday if you've completed your tasks by then
Work contributing to solving food waste