Winnow

Director

• Own the end-to-end commercial relationship and growth strategy for named top global accounts
• Build and maintain account plans covering expansion roadmaps, whitespace analysis and renewal risk
• Act as the single accountable owner for each named account
• Work with regional Managing Directors on relationships and negotiations for multi-region accounts
• Own the group retention standard, including account health measurement and escalation
• Own customer-lifecycle ownership mapping and contract and renewal visibility
• Establish renewal pricing guardrails with Finance
• Define account-transfer criteria and assess accounts against those criteria
• Recommend against transfers when evidence is insufficient, with remediation plans and dates
• Identify and execute expansion across new sites, markets and product lines
• Lead commercial negotiations and contract renewals for named accounts
• Partner with regional Managing Directors and Customer Success on delivery and account health
• Build senior and C-suite relationships
• Serve as primary escalation point for named accounts
• Lead or coordinate executive business reviews
• Own consolidated reporting on revenue, net revenue retention, expansion and churn risk
• Feed named-account forecasts into group forecasting
• Coordinate product-roadmap input and account-based marketing with Product and Growth Marketing

Explore Global Accounts and Retention Director, Spanish Speaker at Winnow. Review requirements and application details.