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Client Success Manager
WiredScore. Own renewal outcomes across a client portfolio, driving retention through proactive engagement, strategic account management and clear articulation of value.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client success and account management, focusing on client retention, upselling, and strategic relationship building within the commercial real estate and technology infrastructure sectors. Proficient in leveraging Salesforce for account planning and maintaining strong stakeholder relationships to drive revenue growth.
Highest-signal resume keywords
Client Success ManagementAccount ManagementCommercial Real Estate ExpertiseSalesforce ProficiencyStrategic Account Planning
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client RetentionUpsellingCross-SellingRevenue GrowthStrategic Business ReviewsValue-Based ConversationsAccount ExpansionNetworking InfrastructureDigital ConnectivitySmart Building Technology
Soft Skills
Excellent CommunicationPresentation SkillsRelationship Management
Tools & Technologies
Salesforce
Industry Keywords
PropTechB2B SaaSTelecommunicationsConnectivityTechnology Infrastructure
About the role
Key responsibilities & impact- Own renewal outcomes across a client portfolio, driving retention through proactive engagement, strategic account management and clear articulation of value.
- Identify and develop upsell, cross-sell and expansion opportunities across WiredScore certifications and Meter connectivity infrastructure solutions.
- Partner with Business Development and Meter teams to qualify and progress opportunities within existing client accounts.
- Build strategic account plans supporting long-term retention, revenue growth and deeper client partnerships.
- Develop and maintain multi-threaded relationships with commercial real estate owners, developers, asset managers and other stakeholders.
- Advise clients on how digital connectivity, smart building technology and network infrastructure support commercial, leasing and tenant-experience objectives.
- Lead renewal conversations, strategic business reviews and executive-level presentations.
- Identify client risks, resolve challenges and ensure clients realise measurable value.
- Build understanding of Meter's integrated networking infrastructure offering and identify relevant opportunities within existing accounts.
- Engage clients in discovery-led conversations about connectivity challenges, building infrastructure and future requirements.
- Collaborate with commercial and technical teams to connect client needs with appropriate solutions.
- Translate technical concepts and product capabilities into commercially relevant narratives.
- Work cross-functionally to deliver a consistent, high-quality client experience.
- Maintain accurate account information, renewal forecasts and commercial opportunities in Salesforce.
- Share market intelligence, client feedback and emerging opportunities.
Requirements
What you’ll need- Proven experience in Client Success, Account Management or a comparable commercial, client-facing role.
- Experience in commercial real estate, PropTech, B2B SaaS, telecommunications, connectivity or technology infrastructure.
- Understanding of commercial real estate stakeholders, including landlords, asset managers, developers and property management teams.
- Demonstrated experience owning renewals, client retention or revenue-linked account outcomes.
- Proven ability to develop strong relationships with senior stakeholders and manage complex client accounts.
- Experience identifying commercial opportunities within an existing client base, including upselling, cross-selling or account expansion.
- Excellent communication, presentation and relationship-management skills.
- Exposure to enterprise networking, internet connectivity or technology solutions.
- Experience leading strategic account reviews, QBRs and value-based commercial conversations.
- Familiarity with Salesforce and structured account planning.
- An interest in how technology and connectivity are transforming the built environment.
Benefits
Comp & perks- Enhanced parental leave
- Health insurance, Life insurance, and income protection insurance
- Statutory annual leave, public holidays, and office closure between Christmas and New Year
- Flexible hybrid working & 1 Work From Anywhere week per quarter
- Remote working budget to support your home office environment
- Monthly internet stipend
- Annual learning and development budget of $1000 USD