WiredScore

Customer Success Manager

• Own renewal outcomes across a client portfolio, driving retention through proactive engagement, strategic account management and clear articulation of value.
• Identify and develop upsell, cross-sell and expansion opportunities across WiredScore certifications and Meter connectivity infrastructure solutions.
• Partner with Business Development and Meter teams to qualify and progress opportunities within existing client accounts.
• Build strategic account plans supporting long-term retention, revenue growth and deeper client partnerships.
• Develop and maintain multi-threaded relationships with commercial real estate owners, developers, asset managers and other stakeholders.
• Advise clients on how digital connectivity, smart building technology and network infrastructure support commercial, leasing and tenant-experience objectives.
• Lead renewal conversations, strategic business reviews and executive-level presentations.
• Identify client risks, resolve challenges and ensure clients realise measurable value.
• Build understanding of Meter's integrated networking infrastructure offering and identify relevant opportunities within existing accounts.
• Engage clients in discovery-led conversations about connectivity challenges, building infrastructure and future requirements.
• Collaborate with commercial and technical teams to connect client needs with appropriate solutions.
• Translate technical concepts and product capabilities into commercially relevant narratives.
• Work cross-functionally to deliver a consistent, high-quality client experience.
• Maintain accurate account information, renewal forecasts and commercial opportunities in Salesforce.
• Share market intelligence, client feedback and emerging opportunities.

Explore Client Success Manager at WiredScore. Review requirements and application details.