Technical Support Engineer

WisdomAI

. Manage real-time customer interactions via dedicated Slack channels using Pylon .

Posted 9/24/2026full-timeSan Mateo • California • United StatesMid-LevelSenior💰 $150,000 - $220,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong SQL proficiency and the ability to manage customer interactions effectively through Slack, while troubleshooting technical issues and implementing GraphQL APIs. Capable of aggregating customer feedback and contributing to documentation to enhance user experience.

Highest-signal resume keywords

SQL ProficiencyGraphQL API ImplementationPylon ExperienceCustomer Interaction ManagementKnowledge/Context Models

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLGraphQLPylonContext ModelingEvaluation SetsUser Permissions ManagementDeep Analysis FunctionalityPostmanCURLRow Level Access Control

Soft Skills

CuriosityProblem-SolvingCalm DemeanorCommunicationCustomer Service

Tools & Technologies

SlackPylonPostmanCURLWisdom AI Docs

Industry Keywords

Customer SupportAI Accuracy TestingFast-Paced Startup EnvironmentTechnical TroubleshootingVideo Consultations

Tech Stack

Tools & technologies

BigQueryGraphQLSQL

About the role

Key responsibilities & impact

Manage real-time customer interactions via dedicated Slack channels using Pylon
Triage issues, maintain fast response times, and ensure customer messages receive responses
Troubleshoot Snowflake and BigQuery permissions and connection strings
Help customers refine Context Modeling and domain-specific knowledge
Assist with GraphQL API implementation and Slack integration setups
Track bugs, enhancement requests, and documentation gaps in Pylon
Own ticket lifecycles from initial Slack message through engineering resolution
Conduct video consultations for complex how-to scenarios, including custom metrics and Row Level Access Control configuration
Aggregate customer friction points and missing features for Product and Engineering teams
Contribute self-service guides to Wisdom AI Docs

Requirements

What you’ll need

Strong ability to write and read SQL
Ability to understand generated SQL queries and customer schemas
Proficiency in or ability to quickly learn Knowledge/Context Models
Experience setting up Evaluation Sets and Runs to test AI accuracy
Experience managing Workspaces, Organizations, and User Permissions
Experience with Deep Analysis functionality and visualization properties
Familiarity with GraphQL endpoints
Comfortable using Postman or cURL
Experience with Pylon for Slack-based support is a significant advantage
Naturally curious and driven to identify root causes
Ability to explain complex RAG concepts to non-technical business users
Ability to thrive in a fast-paced startup environment
Calm, helpful demeanor in high-pressure situations

Benefits

Comp & perks

Direct impact as the face of the company to customers and the eyes and ears for engineers
Growth through deep expertise in the Modern Data Stack and Enterprise AI
High-performer culture valuing clear communication, technical excellence, and winning together