WisdomAI

Support Engineer

• Manage real-time customer interactions via dedicated Slack channels using Pylon
• Triage issues, maintain fast response times, and ensure customer messages receive responses
• Troubleshoot Snowflake and BigQuery permissions and connection strings
• Help customers refine Context Modeling and domain-specific knowledge
• Assist with GraphQL API implementation and Slack integration setups
• Track bugs, enhancement requests, and documentation gaps in Pylon
• Own ticket lifecycles from initial Slack message through engineering resolution
• Conduct video consultations for complex how-to scenarios, including custom metrics and Row Level Access Control configuration
• Aggregate customer friction points and missing features for Product and Engineering teams
• Contribute self-service guides to Wisdom AI Docs

Technical Support Engineer