Senior Customer Success Manager

Wiser Solutions, Inc.

. Own the LATAM portfolio and act as the trusted advisor for each account, from day-to-day questions to executive relationships .

Posted 11/5/2026full-timeRemoteSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Account Management within the B2B SaaS sector, with a strong focus on renewals, upselling, and data analysis. Fluent in Spanish and English, capable of leading client engagements and negotiations while maintaining accurate CRM records.

Highest-signal resume keywords

Customer Success ManagementB2B SaaS ExperienceFluent Spanish And EnglishSalesforce ProficiencyData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Renewals ManagementUpsellingData Quality AssuranceClient OnboardingBusiness Review PreparationAccount Health MonitoringDataset AnalysisNegotiation SkillsRevenue Target OwnershipFeasibility Request Scoping

Soft Skills

Strong Client PresenceAutonomous Work StyleOrganizational Skills

Tools & Technologies

SalesforceMicrosoft Office SuiteExcelPowerPoint

Industry Keywords

Account ManagementStrategic AccountsB2BData BusinessClient Feedback

About the role

Key responsibilities & impact

Own the LATAM portfolio and act as the trusted advisor for each account, from day-to-day questions to executive relationships
Prepare and lead renewal negotiations, identify upsell and cross-sell opportunities, and work with Account Executives to close them
Lead onboarding and new projects by scoping client needs, launching feasibility requests with Operations, and following implementations through to go-live with the Engagement Manager
Protect data quality by checking catalogues, matching and data feeds before they reach the client, and escalate issues quickly to Support and Operations
Run regular business reviews (QBRs) demonstrating the value and ROI of Wiser's tools
Monitor account health and usage, flag at-risk accounts early, and drive escalations to resolution
Keep Salesforce accurate, including opportunities, renewal stages, health scores and account notes
Share LATAM client and market feedback with Product, Operations and Marketing

Requirements

What you’ll need

5+ years of experience in Customer Success, Account Management or consulting in a B2B SaaS or data business, including large or strategic accounts
Proven track record on renewals, retention and upsell, with ownership of revenue targets
Fluent Spanish and English, spoken and written
Based in Mexico, with the right to work there
Comfortable with data: able to read a dataset, spot inconsistencies and turn numbers into a business story
Strong client presence: able to lead executive meetings, negotiations and escalations
Autonomous and organized, able to work with a manager in a different time zone
Experience with a CRM, ideally Salesforce
Excellent mastery of Microsoft Office Suite, including Excel and PowerPoint