Wisetack

Customer Success Manager

• Onboard new customers using phone calls, video conferencing, emails, and text messaging
• Educate new customers about the benefits Wisetack brings to their business
• Execute ad-hoc activation campaigns as determined by business needs
• Communicate merchant needs, recurring blockers, and feedback to cross-functional partners, especially product, marketing, and partner teams
• Collaborate with growth and product teams to ensure a consistent experience, share learnings, and consolidate feedback
• Manage merchant relationships and drive measurable activation outcomes
• Gather and relay product feedback to contribute to improvements and innovation

Customer Success Associate I