FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Service Specialist
Witan Search. Act as a key point of contact for customers, delivering responsive and high-quality service .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and order management capabilities in a B2B environment, with a focus on data accuracy and operational efficiency. Proficient in managing the full order lifecycle and collaborating with cross-functional teams to meet customer needs.
Highest-signal resume keywords
Customer Service ExperienceOrder ManagementCRM/ERP Systems ProficiencyCommunication SkillsAttention to Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingInvoicingCredits ManagementReturns ManagementClaims HandlingQuotations PreparationProcurement ActivitiesData Accuracy
Soft Skills
Relationship-BuildingOrganisational Ability
Tools & Technologies
CRM SystemsERP Systems
Industry Keywords
B2B EnvironmentSupply ChainLogisticsProcurementE-CommerceDigital Ordering
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Act as a key point of contact for customers, delivering responsive and high-quality service
- Collaborate closely with Sales Engineers and Account Managers to support customer needs
- Prepare quotations in coordination with sales teams and suppliers
- Manage the full order lifecycle, including processing, invoicing, credits, returns, and claims
- Handle escalations and resolve issues efficiently in line with procedures
- Maintain accurate CRM and ERP data and customer records
- Support procurement activities, including purchase orders and supplier follow-ups
- Assist with warehousing tasks such as picking, packing, and dispatch when required
- Contribute to continuous improvement and operational efficiency initiatives
Requirements
What you’ll need- Strong customer service or order management experience in a B2B environment
- Excellent communication and relationship-building skills
- High attention to detail and strong organisational ability
- Confidence working with CRM/ERP systems and data accuracy
- Experience in manufacturing, engineering, or technical product environments (nice-to-have)
- Exposure to supply chain, logistics, or procurement processes (nice-to-have)
- Familiarity with e-commerce or digital ordering platforms (nice-to-have)
Benefits
Comp & perks- Opportunity to work in a global, innovative engineering environment
- Supportive, team-oriented culture built on collaboration and curiosity
- Strong focus on development, continuous improvement, and learning
- Hybrid working arrangement