Claims Administrative Assistant

WithCoverage

. Monitor and manage the claims team’s shared email inbox .

Posted 10/30/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational skills and attention to detail while managing claims documentation and communication. Proficient in using claims management tools and maintaining accurate records to support the claims process.

Highest-signal resume keywords

Claims Management ToolsEmail CommunicationData OrganizationAttention To DetailCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims DocumentationFirst Notices Of Loss (FNOL)Data CompilationProcess ImprovementClaims Audits

Soft Skills

Clear CommunicationProactive AttitudeTeam CollaborationJudgment In Prioritizing TasksDependability

Tools & Technologies

Google WorkspaceSpreadsheetsShared Drives

Certifications & Qualifications

Property & Casualty LicenseAdjuster's LicenseAIC DesignationCPCU Designation

Industry Keywords

Commercial InsuranceClaims ProcessClient MeetingsClaims ReviewsLoss Runs

About the role

Key responsibilities & impact

Monitor and manage the claims team’s shared email inbox
Review, sort, and route messages to the appropriate team member
Identify urgent or time-sensitive items and flag them for the team
Respond to routine inquiries from clients, carriers, and adjusters
Track open requests to ensure follow-through
Help prepare and submit first notices of loss (FNOLs) to carriers
Gather, organize, and follow up on claim documentation
Maintain accurate claims activity records in the proprietary agency management system
Request and organize loss runs for new and existing clients
Support new business claims audits
Schedule client meetings, claims reviews, and carrier calls
Prepare meeting materials
Handle ad hoc research, data pulls, and document preparation
Compile data and materials for quarterly claims reviews
Organize and update shared folders, trackers, and templates
Coordinate between the claims team and other internal teams
Use claims management tools and automation efficiently and accurately
Identify bottlenecks and suggest process improvements
Learn the claims process with potential growth into a Claims Specialist role

Requirements

What you’ll need

0–2 years of experience in an administrative, customer service, or operations role
Interest in learning commercial insurance and the claims process
Highly organized, with strong attention to detail and ability to juggle many requests
Clear, professional written and verbal communication skills
Good judgment in prioritizing tasks and knowing when to escalate
Proactive and dependable; able to work independently and as a strong team player
Eager to learn and open to feedback
Comfortable working in a digital-first brokerage environment
Proficient with email, spreadsheets, and shared drives (Google Workspace or similar)
Quick to pick up new software
Property & Casualty or Adjuster’s License preferred, not required
Willingness to obtain a Property & Casualty or Adjuster’s License preferred, not required
Interest in pursuing AIC or CPCU designations over time

Benefits

Comp & perks

Competitive compensation that includes equity
Comprehensive benefit plans for medical, dental, vision, life, and disability
Pre-tax accounts (FSA, HSAs, dependent care FSAs, commuter savings)
Human Interest: 401(k) provider
Flexible time off, sick leave, family and medical leave, and major national holidays
A curated in-office employee experience, designed to foster community, team connections, and innovation
Collaborative, transparent, and fun culture
Significant opportunities to learn, lead, and shape your career
Internal promotion and career growth plan