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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Account Management and Customer Success within a B2B SaaS environment, focusing on strategic account growth, retention, and multi-product expansion. Proficient in leveraging data for forecasting and value storytelling while maintaining strong relationships with senior stakeholders.
Highest-signal resume keywords
Account ManagementCustomer SuccessStrategic PartnershipsData-Driven Decision MakingConsultative Selling
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account GrowthRenewal PlanningMulti-Year Account StrategiesValue RealizationForecastingROI AnalysisComplex Account ManagementExpansion OpportunitiesStakeholder ManagementBusiness Acumen
Soft Skills
Strategic ThinkingExecutive PresenceCredibility BuildingOrganizational SkillsCross-Functional Collaboration
Tools & Technologies
SalesforceHubSpotJira
Industry Keywords
B2B SaaSPharmaBiotechMedical AffairsCommercial Experience
About the role
Key responsibilities & impact- Own a portfolio of strategic, enterprise-level accounts with full accountability for adoption, expansion, and overall account growth.
- Serve as the primary relationship owner and executive point of contact for assigned key accounts.
- Develop and execute multi-year account strategies, account plans, and growth strategies aligned to client business objectives and Within3 priorities.
- Co-own renewal planning and negotiation in partnership with Sales, ensuring strong gross and net retention outcomes.
- Identify, scope, and drive expansion opportunities across the full Within3 product and services suite.
- Partner with internal SMEs, Implementation, and Product teams to deliver cohesive, strategic solutions.
- Conduct regular executive business reviews focused on value realization, outcomes, roadmap alignment, and future opportunities.
- Represent strategic customers internally, influencing product roadmap, service offerings, and go-to-market strategy.
- Identify risks, competitive threats, and changes in client strategy; develop mitigation and growth plans.
- Act as a strategic advisor by understanding clients’ businesses, therapeutic areas, and long-term objectives.
- Maintain accurate account plans, opportunity pipelines, renewal forecasts, and notes in the CRM.
- Support cross-functional alignment and seamless handoffs between Sales and delivery teams.
Requirements
What you’ll need- 4+ years of experience in Account Management, Customer Success, or Strategic Partnerships within a B2B SaaS environment, preferably enterprise-focused.
- Proven track record of owning and growing large, complex accounts, including renewals and multi-product expansion.
- Strong executive presence with the ability to build credibility and trust with senior stakeholders.
- Demonstrated success driving net revenue retention, expansion, and long-term account growth.
- Ability to navigate complex organizations and manage multiple stakeholders across functions and seniority levels.
- Strong strategic thinking, business acumen, and consultative/solution selling skills.
- Comfort working with data to forecast growth, assess account health, and tell a clear value story, including ROI that clients have realized and validated.
- Organized and data-driven; comfortable in Salesforce and HubSpot and project tools such as Jira.
- Ability to operate effectively in a fast-paced, high-growth, and cross-functional environment.
- Pharma, biotech or Medical Affairs and Commercial experience strongly preferred.
Benefits
Comp & perks- Health Care Plan (Medical, Dental & Vision)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Work From Home