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Wix

Customer Success Manager, Enterprise

Wix

. Own a book of business of Wix enterprise accounts .

Posted 11/6/2026full-timeRemote • New York City • Oregon • United StatesMid-LevelSenior💰 $95,000 - $110,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in customer success management within a SaaS environment, focusing on enterprise accounts. Capable of guiding customers through onboarding, optimizing deployments, and fostering long-term relationships to drive growth and renewals.

Highest-signal resume keywords
Customer Success ManagementEnterprise Account ManagementGrowth Strategy DevelopmentComplex Idea PresentationProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills
Organizational SkillsTime ManagementConsultative Selling
Industry Keywords
SaaSCustomer EngagementOnboardingFeature AdoptionBusiness Reviews

About the role

Key responsibilities & impact
  • Own a book of business of Wix enterprise accounts
  • Serve as a trusted partner and consultant
  • Guide customers on launching and optimizing their Wix deployment following web development best practices
  • Partner with Product teams to create tailored customer onboarding workshops and trainings
  • Respond to customer inquiries about product questions
  • Provide solutions to complex use cases and workflows
  • Conduct customer business reviews to assess progress against desired business outcomes
  • Identify opportunities for deeper feature engagement
  • Measure and communicate Wix’s impact on customers’ businesses
  • Foster customer health through periodic website reviews
  • Facilitate new feature adoption and continuous business value throughout the customer lifecycle
  • Identify growth opportunities and facilitate enterprise customer renewals
  • Collaborate with Marketing to identify customer references and case studies
  • Represent the customer voice to the Wix Product team and help shape product evolution

Requirements

What you’ll need
  • 5+ years experience in customer success management within a SaaS company
  • 3+ years experience working with enterprise customers
  • Experience having conversations about growth, upselling & renewals
  • Experience presenting complex ideas in an accessible and engaging way to executive-level customers
  • Great organizational, project and time management skills
  • NY-based or able to commute to the office in New York City
  • Expected to be in the office 3 times per week

Benefits

Comp & perks
  • Comprehensive health & life benefits including fully covered medical, dental and vision
  • Generous and flexible time off for personal recharge and special life moments
  • Emotional and mental health support programs
  • Allowances supporting nutrition, fitness and productivity
  • 401K matching, with no vesting period
  • Equity & ESPP
  • RSUs (restricted share units) for all employees
  • ESPP allowing employees to purchase Wix shares at a discounted rate
  • Opportunities for professional growth
  • Variable compensation earned