Solutions Engineer

• Design prompts, conversation flows, knowledge content, and tool integrations
• Test complete customer experiences against realistic scenarios and expectations
• Translate customer problems into agent behaviors, tools, and workflows
• Prototype and validate solutions, building directly where appropriate and partnering with platform engineers when product or infrastructure changes are needed
• Develop scalable testing systems for representative customer scenarios
• Reproduce failures and distinguish prompt/configuration issues from model or platform problems
• Use customer call results and feedback to recommend and implement agent improvements
• Identify opportunities to expand agent usefulness and measure task completion, patient experience, and reduced staff effort
• Preserve privacy and appropriate human handoffs
• Identify shared customer needs and contribute reusable capabilities, implementation approaches, and product roadmap recommendations
• Partner with the Customer Delivery team and platform engineers to improve healthcare customer outcomes

Explore AI Solutions Engineer, Customer Agents at Wix. Review requirements and application details.